Production Operator with 10+ Years in Operations Support

TAMMY ALDREDGE

(***************@*****.***) (***************@*****.***)

(*************@*****.***)

Tempe, AZ 85282

**************@*****.***

+1-480-***-****

Professional Summary

Versatile: Assistant Lead Customer Service Representative/Janitorial-Day Porter/Production Operator/ Machine Operator with 10+ years of experience in retail and food service industries. Proven track record in enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrated expertise in inventory management, quality control, and team collaboration, consistently meeting production targets and maintaining high standards of cleanliness and organization. Committed to delivering exceptional service and operational efficiency in fast-paced environments. Willing to relocate to: Tempe, AZ - Chandler, AZ - Mesa, AZ Authorized to work in the US for any employer

Work Experience

Production Operator/Machine Operator

Staffmark Group-Tempe, AZ

April 2023 to Present

• Operated and maintained production equipment, ensuring efficient and uninterrupted workflow

• Followed standard operating procedures (SOPs) to ensure product quality and consistency

• Performed regular inspections of machinery to identify any malfunctions or defects, promptly reporting them to supervisors

• Maintained a clean and organized work area, adhering to safety guidelines at all times

• Collaborated with team members to meet daily production targets and deadlines

• Assisted in the setup and changeover of production lines as needed

• Monitored inventory levels of raw materials and notified appropriate personnel when supplies were running low

• Participated in continuous improvement initiatives by suggesting process enhancements or efficiency improvements

• Trained new employees on proper operation of machinery and safety protocols

• Contributed to quality control efforts by conducting visual inspections of finished products for defects or inconsistencies

• Ensured compliance with company policies, procedures, and regulations related to health, safety, and environmental standards

• Supported maintenance technicians in troubleshooting equipment issues during production runs

• Operated forklifts or other material handling equipment safely and efficiently when required for job tasks

• Maintained accurate records of production data such as output quantities, downtime incidents, or product specifications

• Identified opportunities for cost savings through waste reduction or process optimization

• Collaborated with cross-functional teams including engineering, quality assurance, logistics, etc., to resolve any operational challenges

• Implemented lean manufacturing principles such as Kanban systems or standardized work instructions

• Utilized computer systems/software for data entry purposes related to inventory management or production tracking

• Suggested improvements in work methods/processes that resulted in increased productivity/efficiency levels

• Demonstrated strong attention-to-detail while performing repetitive tasks accurately within specified timeframes

• Operated and maintained various types of machines, including but not limited to CNC machines, lathes, mills, and presses

• Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed

• Followed blueprints, work orders, or other specifications to set up machines for production runs

• Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly

• Maintained accurate records of production output, downtime, and quality control checks

• Collaborated with team members to troubleshoot problems and optimize machine performance

• Implemented safety protocols and followed all company policies to maintain a safe working environment

• Optimized machine settings based on product requirements to achieve desired results efficiently

• Safely operated heavy machinery following established safety guidelines at all times Merchandiser/ Food Prep/Janitorial

SHIFTSMART/CIRCLE K-New York, NY

July 2022 to Present

• Created planograms that optimized space utilization, improved product visibility, and increased overall store profitability

• Implemented promotional campaigns in coordination with marketing team to drive traffic and increase sales volume

• Prepared and cooked a variety of dishes, following recipes and portion control guidelines

• Maintained cleanliness and organization in the kitchen area, including proper storage of ingredients and utensils

• Assisted with inventory management by monitoring stock levels and notifying supervisor when supplies needed to be replenished

• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting

• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies

• Managed waste disposal in accordance with company policies and procedures

• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions

• Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist

• Assisted in the coordination and organization of kitchen operations to ensure efficient workflow

• Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift

• Followed proper food handling procedures to minimize waste and maintain freshness

• Inspected returned items for damage or defects, documenting findings and initiating appropriate actions

• Efficiently sorted and organized returned merchandise based on condition, size, and category

• Collaborated with the quality control team to identify trends in product returns and implement preventive measures

• Maintained a clean and organized work area to facilitate efficient handling of returned merchandise

• Implemented improvements in the return process that resulted in reduction in processing time

• Conducted regular store visits to assess visual merchandising standards and make necessary adjustments

• Utilized planograms to ensure accurate placement of products on shelves, maximizing visibility and sales potential

• Maintained strong relationships with store managers to understand their needs and provide excellent service

• Assisted in the setup of new stores or remodels by coordinating merchandise delivery schedules and fixture placement

Day Porter

Flagship Staffing Agency-Mesa, AZ

November 2021 to October 2025

• Maintained cleanliness and appearance of assigned areas, including lobbies, hallways, restrooms, and common spaces

• Performed regular inspections to identify and address maintenance issues such as leaks, damages, or safety hazards

• Managed inventory of cleaning supplies and equipment, ensuring an adequate stock at all times

• Followed established protocols for waste disposal and recycling to maintain a clean and environmentally friendly environment

• Collaborated with team members to coordinate tasks efficiently and ensure timely completion of duties

• Responded promptly to customer requests or complaints regarding cleanliness or maintenance issues

• Implemented effective cleaning techniques to achieve high standards of sanitation in accordance with industry regulations

• Operated various cleaning equipment such as vacuums, floor buffers, carpet cleaners, etc

• Assisted in the setup and breakdown of events or meetings by arranging furniture, setting up audiovisual equipment, etc

• Adhered to safety guidelines while handling chemicals and hazardous materials during cleaning processes

• Maintained accurate records of daily activities performed including completed tasks and areas cleaned

• Collaborated with building management to develop customized cleaning schedules based on specific needs or events

• Trained new employees on proper cleaning procedures and company policies for maintaining a safe work environment

• Ensured compliance with health codes by following strict sanitation practices in food preparation areas

• Provided exceptional customer service by promptly addressing guest inquiries or concerns Cook/Chef

Aramark Lifeworks Restaurant Group-Phoenix, AZ

January 2022 to November 2024

• Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales

• Study each recipe and gather all necessary ingredients

• Cook food in a timely manner

• Delegate tasks to kitchen staff

• Inform wait staff about daily specials

• Ensure appealing plate presentation

• Supervise Cooks and assist as needed

• Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)

• Monitor food stock and place orders

• Check freshness of food and discard out-of-date items

• Experiment with recipes and suggest new ingredients

• Ensure compliance with all health and safety regulations within the kitchen area Hostess/Cashier

Aventure Staffing and Professional Services-Mesa, AZ October 2022 to October 2024

• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere

• Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times

• Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations

• Provided accurate wait time estimates to guests, managing expectations in a professional manner

• Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests

• Assisted in taking reservations over the phone or through online platforms, accurately recording guest information

• Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction

• Collaborated with the serving team to accommodate special requests or dietary restrictions from guests

• Coordinated with other host/hostess team members during shift changes to ensure seamless transitions for incoming/outgoing staff

• Trained new host/hostess team members on restaurant procedures, including reservation management systems and guest service protocols

• Implemented strategies to optimize table turnover rate without compromising quality of service provided to guests

• Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Implemented effective upselling techniques to increase sales of promotional items or add-ons

• Collaborated with the store management team to resolve pricing discrepancies or product returns

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

Day Porter

Sports Authority-Mesa, AZ

February 2021 to October 2024

• Maintained cleanliness and appearance of assigned areas, including lobbies, hallways, restrooms, and common spaces

• Performed regular inspections to identify and address maintenance issues such as leaks, damages, or safety hazards

• Managed inventory of cleaning supplies and equipment, ensuring an adequate stock at all times

• Followed established protocols for waste disposal and recycling to maintain a clean and environmentally friendly environment

• Collaborated with team members to coordinate tasks efficiently and ensure timely completion of duties

• Responded promptly to customer requests or complaints regarding cleanliness or maintenance issues

• Implemented effective cleaning techniques to achieve high standards of sanitation in accordance with industry regulations

• Operated various cleaning equipment such as vacuums, floor buffers, carpet cleaners, etc

• Adhered to safety guidelines while handling chemicals and hazardous materials during cleaning processes

• Maintained accurate records of daily activities performed including completed tasks and areas cleaned Customer Service Representative/Mail Clerk

Phoenix Public Schools-Phoenix, AZ

February 2019 to October 2024

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner

• Resolved customer complaints or concerns promptly and effectively, ensuring customer satisfaction

• Demonstrated extensive knowledge of products, services, and promotions to provide accurate information to customers

• Assisted with inventory management, including receiving merchandise, restocking shelves, and conducting regular stock checks

• Processed cash transactions accurately using point-of-sale (POS) system while maintaining a balanced cash drawer at the end of each shift

• Maintained a clean and organized store environment to enhance the shopping experience for customers

• Collaborated with team members to achieve sales targets by recommending additional products or upselling items

• Assisted in visual merchandising efforts by arranging displays and ensuring product placement is visually appealing

• Provided guidance to new employees during onboarding process, helping them become familiar with company policies and procedures

• Contributed ideas for improving customer service processes or enhancing the overall shopping experience for customers

• Participated in training sessions to stay updated on product knowledge, sales techniques, and company policies

• Managed customer inquiries via phone calls or emails in a timely manner while maintaining professionalism at all times

• Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery

• Processed outgoing mail, including packaging, labeling, and arranging for courier or postal service pickup

• Maintained accurate records of all incoming and outgoing packages and correspondence

• Managed inventory of office supplies and replenished stock as needed to ensure smooth operations

• Assisted in the coordination of large-scale mailings, such as company newsletters or promotional materials

• Operated postage meter machine to accurately weigh and affix postage on outgoing mail

• Collaborated with other departments to coordinate special deliveries or shipments requiring additional handling or documentation

• Performed routine maintenance on mailroom equipment to ensure proper functioning at all times

• Responded promptly to internal inquiries regarding package status or location, providing excellent customer service

• Implemented new organizational system for sorting and storing incoming mail, resulting in improved efficiency

• Tracked and logged all registered or certified mail items for record-keeping purposes

• Coordinated with external vendors for bulk mailing projects, negotiating favorable rates and ensuring timely delivery

• Assisted employees with shipping personal packages by providing guidance on packaging requirements and available services

Caregiver

Compassionate Assistance-Mesa, AZ

January 2021 to September 2024

• Experienced in operating Hoyer lifts

• Arranged for client transport to medical appointments

• Retrieved prescriptions on behalf of client, patients, clients and patient

• CPR and First-Aid certified

• Assisted client, clients, patient, patients, residents and resident with Activities of Daily Living (ADLS)

• Employed as an elderly and a special needs caregiver

• Assisted with household needs, such as cooking, cleaning and laundry

• Trained new employees

• Assisted client, clients and patient with dietary needs Line Cook/Prep Cook/Part-Time

GPS Recruit and Phoenix-Phoenix, AZ

April 2020 to September 2024

• Prepared and cooked a variety of dishes, including appetizers, entrees, and desserts

• Followed recipes accurately to ensure consistent quality and taste

• Managed food inventory to minimize waste and control costs

• Maintained a clean and organized work area, adhering to sanitation guidelines

• Collaborated with kitchen staff to coordinate meal preparation and service

• Adhered to portion control standards for cost-effective menu execution

• Assisted in menu planning by suggesting new dishes based on customer preferences and seasonal ingredients

• Implemented efficient cooking techniques to optimize productivity during busy periods

• Ensured all food items were properly stored, labeled, and rotated according to safety regulations

• Monitored cooking times for various foods to achieve desired texture and flavor profiles

• Operated kitchen equipment such as ovens, grills, fryers, etc. safely and efficiently

• Trained new kitchen staff members on proper food handling procedures and cooking techniques

• Collaborated with the chef in developing innovative recipes that met dietary restrictions or special requests from customers

• Maintained high standards of cleanliness in the kitchen by regularly cleaning equipment surfaces

• Participated in regular team meetings to discuss menu changes or improvements needed in the kitchen operations

• Worked closely with servers/waitstaff to ensure timely delivery of meals while maintaining quality standards

• Suggested modifications or substitutions for ingredients based on availability or dietary needs

• Developed strong knowledge of different culinary styles (e.g., Italian cuisine) through continuous learning initiatives

• Managed multiple orders simultaneously without compromising quality or timeliness

• Received positive feedback from customers regarding the taste, presentation, and overall dining experience

• Demonstrated expertise in preparing specialized diets (e.g., gluten-free) while maintaining flavor integrity

CSR/Cashier

Chipotle Mexican Grill-Scottsdale, AZ

February 2022 to July 2024

• Provided exceptional customer service by greeting and assisting customers with their purchases

• Efficiently processed cash, credit card, and mobile payments for customer transactions

• Collaborated with team members to maintain clean and organized checkout areas at all times

• Demonstrated strong knowledge of product offerings, providing recommendations based on customer needs and preferences

• Recognized as the top-performing cashier in the department for consistently meeting or exceeding sales targets

Assistant Lead Manager

Target-Mesa, AZ

July 2020 to April 2024

Promote trust and respect among associates.

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.

Assist with monitoring and control supply expenses for the department. Assist with managing cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

Assist with creating and execute budgets and scheduling of labor in partnership with store management. Assist in the development and implementation of department action plans to achieve desired results. Collaborate with Front-end associates and promote teamwork. Display a positive attitude.

Stay current with present, future, seasonal and special ads. Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Adhere to all local, state and federal laws, and company guidelines. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front- end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Production Operator/Quality Auditor/Order Selector Private Staff Group-Tempe, AZ

March 2022 to February 2024

• Production Operator

• Operated and maintained production equipment according to standard operating procedures

• Monitored production processes to ensure quality standards were met

• Performed routine inspections and maintenance on machinery to prevent breakdowns and optimize performance

• Collaborated with team members to troubleshoot issues and resolve production-related problems

• Followed safety protocols and guidelines to maintain a safe working environment

• Quality Auditor Inspector

• Conducted thorough inspections of products and materials to ensure compliance with quality standards

• Performed detailed visual examinations, measurements, and tests on finished goods and raw materials

• Identified and documented any defects or non-conformities in accordance with established procedures

• Collaborated with production teams to address quality issues and implement corrective actions

• Maintained accurate records of inspection results, including measurements, test data, and observations Order Selector

• Efficiently and accurately selected customer orders for shipment, ensuring on-time delivery

• Operated various warehouse equipment such as forklifts, pallet jacks, and order pickers to move and transport materials

• Maintained a clean and organized work area to promote safety and efficiency

• Collaborated with team members to meet daily production goals in a fast-paced environment

• Performed quality checks on incoming products to ensure accuracy and completeness of orders

• Utilized inventory management systems to track stock levels and update records accordingly CSR - Customer Service Representative/Cashier

Circle K-Scottsdale-AZ

February 2023 to December 2023

• Cashiers work for the well-known fast-food chain and complete duties such as greeting customers, taking orders, collecting payments, recommending products, promoting special deals, matching cash with records, arranging food items on trays, adding napkins and condiments, and cleaning the premises during down time.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

• Provided exceptional customer service by promptly and courteously addressing inquiries, concerns, and complaints

• Resolved an average of XX customer issues per day, ensuring high levels of customer satisfaction

• Effectively communicated with customers via phone, email, and chat to provide product information, process orders, and resolve problems

• Maintained a positive attitude and professional demeanor in all interactions with customers

• Managed a high volume of incoming calls while maintaining quality standards for accuracy and efficiency

• Collaborated with cross-functional teams to investigate and resolve complex customer issues within established timelines

• Utilized CRM software to accurately document customer interactions, update account information, and track issue resolution progress

• Identified opportunities for process improvement based on common customer inquiries or recurring issues

• Provided exceptional customer service to inbound callers, addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls on a daily basis, consistently meeting or exceeding call handling targets

• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers

• Utilized active listening skills to understand customer needs and concerns, offering appropriate solutions and recommendations

• Maintained detailed records of all interactions with customers in the CRM system for future reference and follow-up purposes

Cashier/Customer Service Representative/Part-Time

Circle K-Scottsdale, AZ

March 2020 to December 2023

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Implemented effective upselling techniques to increase sales of promotional items or add-ons

• Collaborated with the store management team to resolve pricing discrepancies or product returns

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers

• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues

• Assisted in inventory management by monitoring stock levels at the checkout counter

• Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations

• Resolved customer complaints regarding pricing errors or product availability with professionalism

• Trained new employees on operating cash registers effectively

• Suggested alternative products when requested items were out of stock

• Performed opening/closing duties including counting money in the register before/after shifts

• Maintained confidentiality of sensitive financial information during transactions

• Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery

• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods

• Developed rapport with regular customers by remembering their preferences and providing personalized service

• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter

• Assisted in implementing new cash handling procedures to improve accuracy and reduce errors

• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

Production Worker/Machine Operator

All Good Industries-Mesa, AZ

April 2019 to July 2023

• The Production Associate I primarily works in the processing area of the store.

• supporting the retail functions by handling a variety of donated goods and/or on the sales floor stocking shelves and providing customer service.

• Foster and demonstrate a positive team environment.

• Provide excellent customer service by acknowledging, assisting and thanking customers.

• Tag, mark, and/or code items selected for sale according to designated price, type of merchandise and processing guideline.

• Accurately tally amounts and/or prices of processed items.

• Efficiently transport items to and from the sales floor.

• Efficiently place items on shelves, in bins, or on racks.

• Assist at cash registers, donation door, fitting rooms and showcase as assigned

• Clean windows and dust fixtures and shelves, as assigned.

• Clean and supply washrooms as assigned.

• Empty garbage and recycling bins.

Production tasks:

• I have experience with tasks like operating machinery, feeding raw materials, assembling goods, and monitoring the production process

Quality control:

• I have the

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