Reliable Warehouse & Customer Support Specialist

Brian Black

Stockbridge, GA

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Professional Summary

Reliable and motivated professional with strong experience in warehouse operations, direct support, and customer service. Skilled in communication, organization, and teamwork — able to adapt to both fast-paced physical environments and remote or front-desk roles requiring attention to detail and client care. Known for dependability, calm under pressure, and a genuine commitment to helping people and keeping operations running smoothly.

Work Experience

O’Reilly Auto Parts – Warehouse Associate (1 Year) Stockbridge, GA

• Managed inventory, packaged and shipped products accurately and efficiently.

• Operated warehouse equipment safely and followed all company procedures.

• Maintained clean work areas and collaborated effectively with team members. BEL Family Services – Direct Support Professional (1 Year) Stockbridge, GA

• Assisted individuals with special needs in daily routines and community activities.

• Supported emotional well-being through consistent communication and care.

• Maintained accurate reports and ensured a safe, positive environment. DHL – Warehouse Associate (1 Year)

Atlanta, GA

• Handled order fulfillment, labeling, and product organization for outgoing shipments.

• Tracked packages using digital systems and coordinated with drivers for timely delivery.

• Demonstrated reliability by consistently meeting shift goals and attendance standards. FedEx – Package Handler (1 Year)

Ellenwood, GA

• Loaded and unloaded trucks, organized parcels, and ensured timely route preparation.

• Followed all safety and handling procedures in a fast-paced environment.

• Recognized for teamwork and efficient communication with dispatch staff. Chime – Remote Customer Support (1 Year)

Remote

• Responded to customer inquiries via chat and email with professionalism and accuracy.

• Assisted clients with account troubleshooting and transaction verification.

• Maintained high customer satisfaction and documentation accuracy. Skills

• Excellent Communication & Customer Service

• Data Entry & Email Support

• Time Management & Organization

• Microsoft Office & Google Workspace

• Remote Collaboration Tools (Zoom, Teams, Slack)

• Patience, Empathy, & Active Listening

• Inventory & Shipping Systems

Education

Martin Luther King Jr. High School — Stockbridge, GA High School Diploma

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