Versatile Customer Service and Quality Control Professional

Pamela Charron

[Lanesville, IN] • [930-***-****] • [******.*********@*******.***]

Professional Summary

Dedicated and adaptable professional with experience in customer service, sales support, and quality control. Skilled in assisting customers with empathy and professionalism, troubleshooting technical issues, and building strong client relationships. Proven ability to work in high-pressure environments, balance sensitivity with efficiency, and deliver solutions that meet company and customer needs.

Experience

Customer Service Representative (Remote)

Securus Technologies {July 7/2024 – Sept. 9/2025]

Supported customers in connecting with their incarcerated loved ones by providing compassionate and solution-oriented assistance.

Handled inbound calls, chats, and emails while maintaining professionalism in sensitive and emotionally charged situations.

Guided customers through account setup, service navigation, payment processing, and technical troubleshooting.

Educated customers on policies, security protocols, and system features to ensure smooth and compliant service use.

Consistently met performance metrics for quality, efficiency, and customer satisfaction.

Demolitions Specialist

Louisville Renovations – Louisville, KY 09/2021 – 01/2022

Executed demolition projects including walls, stairs, and bathrooms to prepare for new installations.

Operated hand and power tools safely and effectively.

Supported construction crews with site preparation and cleanup.

Liaison

International Automotive Components – Greencastle, IN 03/2011 – 02/2017

Served as a liaison between Ford Motor Company and IAC, ensuring quality and compliance of automotive components.

Conducted quality control inspections, inventory management, and problem resolution.

Utilized Excel and other software to track production, quality data, and reporting.

Collaborated with employees and management to meet production goals and resolve issues efficiently.

Professional Development & Training

Televerde Foundation – Madison, IN Current

Career PATHS Participant

Sales and Customer Service Training

Networking and IT Training

Professional Development

Professional Administration

Skills

Customer Service & Client Support

Remote Work & Call Handling (Phone, Chat, Email)

Technical Troubleshooting & IT Basics

Microsoft Office Suite (Excel, Word, Outlook)

Conflict Resolution & Problem-Solving

Quality Control & Compliance

Communication & Team Collaboration

Contact this candidate