Customer Service-Oriented Professional with Leadership Experience

Waukesha Wells

*** ********* ***. ********, ******* 35023

Cell: 205-***-**** -

********.*****@*****.***

Objective:

Provider of exceptional customer service skills seeking a position as a customer service agent

Qualifications:

Professional and energetic work attitude

Strong ability to multi-task in a fast-paced office environment

Excellent teamwork and interpersonal communication skills

Proficient knowledge of windows operating systems

Work Experience:

Victory Marketing

Team Leader

04/13/2018-Present

Provides excellent customer service skills. Resolve customers' issues and complaints in a timely manner, along with ensuring that my team is performing efficiently.

Insurance Agent- The Reed Agency

07/2017-04/2018

Sold insurance products to potential customers and assisted existing customers with payments and questions about policies.

CDL Driver- Werner Enterprises

04/2017-06/2017

Updated work log daily and tracked all deliveries.

Followed company procedures, safety regulations and traffic laws.

Performed vehicle inspections before/after trips.

Chart Auditor Brookwood Medical Center 09/2004-06/2015

Confirm that all patients scheduled were accounted for, procedures provided were charged and also examined records and identified if the procedure was done or billed without being performed.

Unit Secretary BMC Princeton

10/2001-09/2004

Unit Secretary responsibilities involved standard administrative responsibilities such as making copies, answering phones, sending faxes and assisting doctors as needed.

Cashier/Asst Manager Racetrac Petroleum

4/2000 to 09/2001

As an Assistant Manager the responsibilities were to manage the store in the absence of the store manager. Other responsibilities as the Assistant Manager consisted of supervising and ensuring excellent customer service skills and training of employees

Manager Crown Central Petroleum –

1/1996 to 04/2000

Responsibilities as a store manager consisted of hiring staff, making daily bank deposits, assigning specific duties to all employees, making sure all inventory was priced correctly and displayed. Also, greeted all customers with a pleasant attitude.

Walmart Sales Associate –

10/1993 to 12/1995

As a sales associate the duties were to greet the customers as they entered the department and also to show passion and concern about any questions or concerns they may have.

Education:

Hueytown High School, Diploma 1990

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