Compassionate Medical Assistant with Administrative Expertise

Paula Roache

Smyrna, DE ***** Email: *************@*****.*** Phone Number: 347-***-****

QUALIFICATIONS SUMMARY

Dedicated professional with background leveraging Professional Studies credentials with hands-on experience in Medical Assistance, Customer Service, and Education in both education and health markets. Detail-oriented and compassionate Medical Assistant with [X] years of experience providing exceptional patient care and administrative support in fast-paced healthcare environments. Proficient in both clinical and administrative tasks, including patient intake, vital sign measurement, EKGs, phlebotomy, and laboratory specimen collection. Adept at maintaining accurate patient records, managing appointments, and coordinating medical procedures while ensuring adherence to HIPAA regulations. Strong communicator with a collaborative approach to supporting healthcare teams and ensuring patient satisfaction. Committed to delivering high-quality care and improving patient outcomes. Quickly adapt to new technologies, with expertise in MS Word, Excel, PowerPoint, Access, as well as a broad range of medical systems and software. Willing to relocate.

KEY PROFICIENCIES

- Patient and Client Relations - Relationship and Partnership Building - Detail and People oriented

- Flexible and adaptable - Excellent interpersonal and customer service skills - Quality and precision-focused

- Business Development - Operational Support - Cooperative and collaborative

PROFESSIONAL EXPERIENCE

House Kepper 07/2025 - Present

Dover Airforce Base, Dover, DE

Professionally provide and maintain cleanliness in guest rooms and common areas of the Eagles Rest Inn, accommodating transient personnel and their families.

Performing general cleaning duties such as dusting, vacuuming, and sanitizing surfaces.

Keeping a stock of cleaning materials and notifying supervisors when supplies are low.

Ensuring that all areas meet health and safety standards.

Medical Assistant 04/2022 - 07/2025

Transformation Weight Loss Center, Smyrna, DE

Compassionately and professionally provide high-quality patient care and administrative support. Skilled in managing patient interactions, performing vital sign assessments, coordinating medical appointments, and assisting with medical procedures. Proficient in using EMR systems (Epic), maintaining patient confidentiality in compliance with HIPAA regulations, and supporting clinical team in fast-paced environment. Demonstrate strong communication and organizational skills with a dedication to ensuring efficient office operations and superior patient experiences. Committed to delivering compassionate care and fostering a positive, welcoming environment for both patients and healthcare staff.

Greet patients and visitors, take and relay messages to the patient’s care team, liaise between patients and clinical team.

Perform vital signs checks and assist with patient assessments

Manage electronic medical records (EMR)

Assist practitioners with medication preparation

Oversee office operations, including scheduling and rescheduling appointments

Make outgoing calls and receive incoming calls for appointment coordination

Patient Care Technician 02/2015 –04/2019

Harlem Hospital Center Emergency Department, New York, NY

Provided day-to-day front and back-end support to patients and the Emergency medical team. Responsible for obtaining and verifying patient demographic, insurance and income information to ensure accurate and timely visit processing. Expertise in monitoring vital signs, performing EKGs, assisting with blood draws, and supporting clinical teams in delivering comprehensive patient care.

Assisted doctors and nurses with patients in critical conditions

Monitored and recorded vital signs, performed EKGs, and assisted with blood work

Transported blood samples and patients to various departments

Entered patient information into the computer system

EDUCATION AND CREDENTIALS

Bachelor of Science in Public Health

Monroe College, New Rochelle, NY

Associates Degree in Medical Assistant

Monroe College, New York, NY

Basic Life Support -BLS Certification

July 2023 to July 2025

Certified Medical Assistant – CMA Certification

Registered Medical Assistant – RMA Certification

Certified Clinical Medical Assistant - CCMA Certification

Advanced Cardiovascular Life Support - ACLS Certification

Cardiopulmonary Resuscitation - CPR Certification

DOD Combating Trafficking in Persons - General Awareness

Air Force Risk Management Fundamentals

No Fear Act Training

SKILLS AND TECHNICAL PROFICIENCIES

Windows11 • Patient Care • Hospital Experience • Vital Signs • Phlebotomy • Medical Office Experience • Critical care experience (5 years) • EMR Systems • Medical terminology • EMR systems • Communication skills • Typing • Anatomy knowledge • Physiology knowledge • Crisis intervention • Medical records • HIPAA compliance • Epic • Applied behavior analysis • Guest services • Microsoft Office • Cash handling • Venipuncture • Triage • Interviewing • Medical Scheduling

ADDITIONAL EXPERIENCE

Early Childhood

Training for Early Care and Education - TECEI

Training for Early Care and Education -TECE II

Child Development Associate - CDA credentials expected completion

REFERENCES FURNISHED UPON REQUEST

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