Customer-Focused Support Specialist with Logistics Experience

Shaka Lamb

Chicago, IL 773-***-**** ️ ************@*****.***

Objective

Motivated and hardworking professional seeking a position that allows me to grow, be successful, and provide for my family. Strong customer service, problem-solving, and teamwork skills with experience in retail, logistics, mail handling, and healthcare support.

Work Experience

Walmart – Customer Service Associate

Chicago, IL Aug 2018 – Dec 2022

●Assisted customers by providing product information and resolving complaints.

●Handled transactions including issuing receipts, refunds, credits, and change.

●Answered customer inquiries about store procedures and policies.

●Welcomed and greeted customers entering the store.

Dollar Tree – Cashier

Chicago, IL 2022 – 2023

●Operated cash register and processed customer purchases efficiently.

●Handled cash, credit, and refund transactions accurately.

●Maintained a clean and organized checkout area.

●Provided friendly customer service to all shoppers.

Mail Sorter

Chicago, IL 2022

●Sorted and organized incoming and outgoing mail for accurate distribution.

●Operated mail processing equipment and ensured timely delivery schedules.

●Maintained accuracy and efficiency in a fast-paced environment.

●Followed safety and security procedures for handling packages and mail.

Amazon – Customer Service Associate

Chicago, IL Aug 2021 – Nov 2021

●Resolved customer complaints related to product sales and service.

●Escalated priority issues to management for quick resolution.

●Provided detailed information about products and services.

●Ensured compliance with company policies and procedures.

●Supported management and sales teams with operational needs.

Healthcare Specialist

Chicago, IL Aug 2019 – Dec 2019

●Assisted patients with personal care services and provided moral support.

●Supported patients by assisting with housekeeping and financial services.

UPS – Package Loader

Chicago, IL 2020

●Loaded and organized packages into trucks for timely deliveries.

●Ensured packages were scanned and handled safely to prevent damage.

Education

Northern Illinois University (NIU) – DeKalb, IL

Marketing Coursework 2020

University of Dubuque – Dubuque, IA

Marketing Coursework 2019

Skills

●Customer Service & Conflict Resolution

●Cash Handling & POS Systems

●Mail Sorting & Distribution

●Teamwork & Communication

●Problem-Solving & Adaptability

●Logistics & Package Handling

●Healthcare Support Assistance

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