Fraud Prevention Supervisor with Customer Service Expertise
Resume:
Patricia Gerber
******************@*****.***
West Valley Ut
Dedicated worker with customer service experience, strong interpersonal skills. Management and supervisor skills Seeking to expand skills while potentially advancing to management.
Skilled at supervisory duties including staffing, customer support, employee satisfaction, ordering, inventory and waste control. Working with a fraud team for credit card fraud.
Experience
Alorica
Fraud Supervisor
West Valley Utah
Start date: 12/2/2020 End date 16/30/2025
Work with level one fraud agents helping to stop fraud on customer credit card and bank accounts. Guiding customers on Identity theft and how to better protect their accounts
Progressed from a level 1 Customer service representative to fraud level 1 rep then onto Fraud supervisor.
McCammon Chevron
Supervisor/Lead
McCammon Idaho
Start date 01/2013 End Date 12/2020
Started working a cash register on the Taco Time/A&W side, Moved on to working the line, advanced to shift supervisor then assistant management.
Learned how to work with 10 key, do inventory, help with staffing, schedules, customer service. Ordering, quality control, inventory and waste control.
Skills
Experienced with Excell, Microsoft Word as well as PowerPoint. Have experience with staffing, Hiring and releasing employees. Working face to face with customers as well as through phone. Worked with handling food, ordering and waste management. Cash register experience. Learn quickly and am very self-motivated.
Education
Colorado Technical University Online
Bachelor of Science
Criminal Justice
Graduated in June of 2007
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