Operations & Logistics Manager with Six Sigma Green Belt

Allison

Reynolds

Allison Reynolds

**** *** ******* ***** **

Calhoun Falls, SC 29628

803-***-****

*******.***@*****.***

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Skills

Small business owner with extensive experience in creating and maintaining systems and activities relating to booking, dispatching, and payroll on all loads delivered in order to increase profit margins and customer satisfaction.

Excellent background in computer system management, reporting, computer systems maintenance, employee and user training and customer interface.

Certified as a Six Sigma Green Belt.

Oracle 11I Business system super User.

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Experience

B&A Trucking / Owner

March 2007 - PRESENT, Calhoun Falls, SC

Communicated daily performance, quality and productivity expectations to drivers.

Maintained employee attendance records and load scheduling. Managed the set up of new customers including credit limits for booking additional loads.

Responsible for payroll on all loads dispatched and delivered. Jacobsen, A Textron Company/ Parts Customer Service and Marketing Manager

November 2003 - March 2007, Charlotte, NC

Customer Service and Parts Marketing Manager with extensive experience in managing both internal and external customers with a sales volume of fifty five million on a multi national level. I was also responsible for developing and implementing regional and nationwide parts programs on a quarterly basis.

Address customers needs both internal and external when they arise to facilitate problem resolution.

Maintained employee attendance records, department vacation and staffing schedules.

Jacobsen, A Textron Company/ Parts Call Center Supervisor July 1991 - March 2007, LOCATION

Interfaced with other departments to resolve customer conflicts in regards to credit, billing, shipping, pricing and all other customer concerns.

Reported order entry and call handling statistics to management and employees daily.

Trained new employees on order processing, computer systems and products.

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Education

York Tech / Radiology Technician

1990 - Rock Hill, SC

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