Customer Service Leader with Growth Focus

JOHN BEARD

513-***-****

*************@*****.***

Cincinnati, OH 45238

CONTACT

SKILLS

• Project management

• Problem-solving

• Strategic planning

• Decision-making

Verbal and written

• communication

• Sales and marketing

• Customer service

• Relationship building

Proven leader with extensive experience in relationship building, customer service and project management, to drive business growth and enhance customer engagement. Adept at leveraging sales and marketing expertise to create innovative solutions and improve team collaboration. Seeking to apply my diverse skills and experience to excel as a Customer Service Representative. I'm looking for a part time position to supplement my retirement.

PROFESSIONAL SUMMARY

Director

The College Recruiting Guide, Cincinnati, OH

VP Client Services

Freedman, Gibson & White Advertising, Cincinnati, OH EXPERIENCE

May 2012 - Present

Developed and implemented recruiting initiatives and materials to

• enhance high school athletes' success for college recruitment. Collaborated with college coaches and admissions staff to align

• recruitment strategies with the needs of universities. Personally coached over 300 student athletes in improving their

• communication and meeting skills with college coaches.

• Utilized sales and marketing outreach skills to attract new clients. Managed multiple projects simultaneously while staying within

• deadlines.

Monitored customer feedback regularly to improve customer

• experience.

June 1986 - January 2012

Directed strategic marketing initiatives to elevate brand visibility and

• strengthen client relationships.

Cultivated partnerships with key stakeholders to drive collaborative

• advertising campaigns and enhance outreach.

Analyzed market trends to identify growth opportunities and refine

• target audience engagement tactics.

Mentored cross-functional teams, promoting professional

• development and enhancing overall team performance. Oversaw budget management for advertising projects, optimizing

• resource allocation for maximum impact.

Provided leadership in developing corporate vision, mission, values,

• and culture.

• Negotiated and managed partnerships with vendors and suppliers. Met with staff members to discuss projects and set goals for upcoming

• projects.

• Managed multiple projects and priorities in a fast-paced environment. Bachelor of Science (B.S.) in Mass Communications

Miami University, Oxford, OH, US

EDUCATION

May 1982

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