Pharmacy Technician with Customer Care Focus
Resume:
Kelly Williams
Crystal City, MO *****
********.**@*****.***
Professional Summary
Detail-oriented self starter with 15+ years of experience in pharmacy operations, including prescription filling, inventory control, and customer service. Proven expertise in Customer care, interactions, problem- solving and ensuring compliance with HIPAA regulations. Skilled in communication and scheduling, with a strong background in retail pharmacy settings. Committed to delivering high-quality customer care and enhancing operational efficiency while dealing with high volume phone calls both inbound and outbound. Authorized to work in the US for any employer
Work Experience
Certified Pharmacy Technician
Pharmax Pharmacy-Festus, MO
May 2021 to Present
• Collaborated with pharmacists to verify prescription information, resolve medication discrepancies, and provide patient counseling
• Maintained patient profiles, accurately recording medical history, allergies, and current medications
• Provided excellent customer service by addressing inquiries, resolving issues, and providing medication information
• Participated in continuous education programs to stay updated on new drugs, regulations, and industry trends
• Assisted patients with insurance claims processing ensuring accurate billing information was provided
• Ensured compliance with HIPAA regulations when handling sensitive patient information
• Maintained cleanliness and sterility standards within the pharmacy area
• Supported pharmacist during immunization clinics by preparing vaccines Senior Pharmacy Technician
Walgreens Retail Store and Pharmacy-Arnold, MO
May 2000 to May 2021
• Performed medication dispensing duties accurately and efficiently, maintaining a high level of attention to detail
• Collaborated with pharmacists to review prescriptions for accuracy and completeness, minimizing errors in medication orders
• Trained new pharmacy technicians on proper procedures for medication dispensing, inventory management, and customer service
• Resolved customer complaints or issues promptly and effectively to ensure customer satisfaction
• Utilized computer systems (e.g., Pharmacy Information Systems) to process prescriptions accurately and maintain patient records securely
• Maintained confidentiality of patient information in compliance with HIPAA regulations at all times
• Collaborated with healthcare professionals (e.g., doctors, nurses) to clarify prescription details or resolve any discrepancies
• Mentored junior pharmacy technicians providing guidance/support/training as needed
• Developed/maintained effective working relationships with pharmacy staff/other healthcare professionals
• Maintained a clean and organized work environment, including proper disposal of hazardous waste materials (e.g., expired medications)
• Participated in ongoing training programs/seminars/webinars to stay updated on new medications/ treatments/regulations within the field of pharmacy Education
High school or equivalent in General Studies
Forman High School - Manito, IL
1984
some College in Business
Spoon River College - Havana, IL
Skills
• Computer Operation (10+ years)
• Medical Terminology (10+ years)
• Scheduling (10+ years)
• Microsoft Outlook
• Pharmacy Software (10+ years)
• Phone etiquette (10+ years)
• Pharmacy Technician Experience (10+ years)
• Cash Handling (10+ years)
• Phone triage (10+ years)
• Order Entry (10+ years)
• HIPAA (10+ years)
• Medical Records (10+ years)
• Customer service
• Data Entry (10+ years)
• Office experience
• Cash register
• Time Management (10+ years)
• Insurance Verification (10+ years)
Certifications and Licenses
Pharmacy Technician License
May 2000 to May 2026
Certified Pharmacy Technician (CPhT)
October 2000 to October 2025
Additional Information
As a Senior Technician I trained new employees was part of the job. At my current job, one of my greatest accomplishments was helping make changes in the way deliveries are handled, to help streamline the whole process. This created better customer care and made it more cost effected, saving the store money and time. Helping customers get the best care and attention possible. Having good listening skills are important, especially in deescalating an angry customer. As a self-starter who does not need prompting, work is finished in a timely manner. I get along well with others and am very flexible when it comes to change. I have a strong work ethic and strive to do my very best at any job I do.
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