Operations & Payroll Leader with HR Experience

Mina Bayard

New York, NY ***** *****.******@*****.*** +1-201-***-****

OPERATIONS MANAGER PAYROLL & HR OPERATIONS

** ***** ** **********, **********, Payroll & HR Experience

PROFESSIONAL SUMMARY

Results-driven Operations Manager with 8 ears of leadership, management, payroll, and HR experience across the United States and Canada. Recognized for strong communication, decision-making, and emotional intelligence that foster trust, motivation, and accountability within teams. Adept at overseeing end-to-end payroll operations, benefits administration, and multi-site staff coordination to achieve organizational efficiency and compliance. Skilled in active listening, conflict resolution, and team building to create a positive and productive work culture.

CORE COMPETENCIES

Operations Management & Leadership

Payroll Processing & Reconciliation (ADP, Workday, QuickBooks, Excel)

Multi-State & Canadian Payroll

Benefits & Deductions Coordination

Compliance & Tax Reporting

Communication, Empathy & Decision-Making

Active Listening & Conflict Resolution

Motivation, Team Building & Accountability

Emotional Intelligence & Visionary Leadership

Policy Development & Documentation

Audit Preparation & Confidential Record Management

PROFESSIONAL EXPERIENCE

Ayida Let’s Eat – Clifton, NJ

General Manager Apr 2024 – Present

• Oversee full-service restaurant operations, including payroll, scheduling, and vendor management.

• Lead decision-making that enhances efficiency, employee retention, and profitability.

• Foster an empathetic, trust-based work culture that emphasizes collaboration and service excellence.

• Ensure compliance with wage, tax, and labor regulations while maintaining operational transparency.

• Deliver accurate payroll and HR documentation across all departments.

NYC Health + Hospitals – New York, NY

Program Manager / Director of Community Affairs Feb 2023 – Mar 2024

• Directed large-scale community programs serving 3,000+ residents across multiple sites.

• Oversaw $300M+ program budgets, workforce allocations, and payroll compliance processes.

• Demonstrated emotional intelligence and accountability, managing inter-agency coordination with DOE, DHS, and HPD.

• Implemented operational frameworks that improved service delivery and reduced administrative delays by 15%.

• Led conflict resolution initiatives and team-building workshops to strengthen staff cohesion.

Payroll Supervisor Feb 2022 – Feb 2023

• Managed end-to-end payroll operations for over 1,000 employees across multiple sites.

• Ensured compliance with federal, state, and union payroll requirements.

• Utilized empathy and decisive leadership to resolve payroll inquiries and discrepancies.

• Collaborated with HR and Finance to optimize processes, audits, and reporting.

Promobile NYC COVID Operations – New York, NY

Operations Supervisor Mar 2021 – Mar 2022

• Directed payroll and workforce scheduling for 40+ field staff across NYC locations.

• Applied effective communication, motivation, and conflict resolution techniques to maintain morale.

• Improved workflow efficiency through training, structure, and accountability metrics.

Mark’s Auto – New Brunswick, NJ

Manager Mar 2017 – May 2019

• Supervised dealership operations, including payroll, commissions, and performance reviews.

• Promoted a culture of integrity, motivation, and customer satisfaction.

• Led team training focused on empathy, transparency, and continuous improvement.

MAXIMUS Federal Services / U.S. Census Bureau – New York, NY

Quality Analyst Program Supervisor Jan 2019 – Dec 2020

• Directed a 200-member contact center, providing coaching with emotional intelligence and accountability.

• Ensured payroll accuracy and compliance with quality assurance metrics.

• Strengthened employee engagement through recognition and trust-based leadership.

Fresenius Medical Care – Newark, NJ

Lead PCT / Administrative Assistant Nov 2011 – Feb 2017

• Processed payroll and benefits while ensuring accuracy and compliance with healthcare standards.

• Supported audits and improved HR workflows through proactive documentation.

• Fostered a culture of empathy, trust, and open communication among staff.

EDUCATION

MBA – Organizational Management (In Progress)

Eastern University – Philadelphia, PA

BBA – Business Administration

Rutgers University – New Brunswick, NJ

TECHNICAL SKILLS

Operations Leadership ADP Workforce Now Workday QuickBooks Microsoft Excel Payroll Reconciliation Multi-State & Canadian Payroll Time & Attendance Systems Benefits Administration Audit Documentation Compliance Reporting

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