Educational Assistant with Customer Service Experience

Renee Middendorp ***********@*****.*** 503-***-****

PROFESSIONAL EXPERIENCE

Reynolds School District Educational Assistant

February 2025 - June 2025 Troutdale, Oregon

● Works under the Special Education Teacher to provide aid to nine students in a post-high school setting

● Collaborates with teacher and fellow educational assistants to support classroom goals and lesson plans, including lessons on independent living skills

● Observes and redirects student behavior as needed to support learning goals

● Assists teacher with classroom field trips, including providing support to students in wheelchairs ESS and EduStaff Substitute Educational Assistant September 2024 - February 2025 Portland Metro Area, Oregon

● Provided appropriate and relevant educational assistance to a variety of ages and learning needs, ranging from K-8 to post-high school, and including special education in over 30 schools.

● Adjusted quickly to the different teachers, students, and classes in order to assess how to best help in the classroom.

LaCrosse Footwear Senior Customer Service Representative October 1997 - February 2024 Portland, Oregon

● Assessed customer needs to resolve their questions and achieve satisfaction.

● Handled customer complaints and sought out satisfactory solutions.

● Collaborated with other departments, such as Product Development, Demand and Supply, and Returns, to improve overall customer service.

● Applied appropriate company policy to escalate customer requests to other staff. EDUCATION

Mt. Hood Community College Gresham, Oregon 1982-1983 One year of general education courses

Sam Barlow High School Gresham, Oregon 1982

High school diploma

References available upon request.

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