Customer-Focused Administrative and Sales Support Specialist
Resume:
Hayley Johnson
**********@*****.***
SKILLS
Client interaction via phone calls, Bank reconciliation, Medicare, Computer skills, Customer support, Attention to detail, Report writing, Math, Insurance sales, Multitasking and organization, Customer service, X (Twitter), Adobe Acrobat, Technical Proficiency, Microsoft office, Google Calendar, Microsoft Excel, Phone etiquette, Google Docs, Cash handling, Basic math, Clerical experience, Team Player, Layout design, Facebook, Mobile devices, Problem-solving, Communication skills, Live chat, Microsoft Word, Computer operation, Organizational skills, Google Workspace, Writing skills, Payment collection, Productivity software, Exceptional customer service, Data entry, Check-ins and check-outs, Google Sheets, Windows, Instagram, Cashiering, Microsoft Publisher, Climbing, Cloud storage services, Processing cash transactions, Documentation skills, Time management, Typing, Computer literacy, Excel data analysis, Welcoming guests, Friendly, Building rapport, Sales, Google Drive, Programming, Driving, Microsoft Outlook, Critical thinking, CPR, Office management, Microsoft PowerPoint, Medical scheduling, Stocking, WordPress, Accounting systems, Patient interaction, Administrative experience EXPERIENCE
Kroger, Independence, KY Bakery Clerk
September 2022 to October 2023
● Checked expiration dates and rotated products to verify freshness and avoid spoilage.
● Balanced multiple tasks simultaneously during busy periods while still
● delivering exceptional customer service experiences.
● Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
● Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Mcdonalds, Independence, KY - Crew Member
September 2023 to January 2024
● Worked at the front counter, drive-thru and other areas. Took orders, and collected payments.
● Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
● Worked well with teammates and accepted coaching from the management team.
● Improved customer satisfaction by providing friendly and efficient service at the register.
● Cleaned and maintained all areas of the restaurant to promote a clean image.
● Promoted a positive work environment through effective communication and teamwork among staff members.
Inter-Con Security, Hebron KY- Security Guard February 2024 to March 2025
● Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
● Acted during emergency situations to reduce opportunity for damage and injury.
● Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety access control procedures.
● Checked and verified photo identification prior to granting facility access.
● Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
● Managed computer systems and assisted with checking pilots before their flights.
● Data entry
● Documentation skills
● Multitasking and organization
● Programming
● Welcoming guests
● Microsoft office
● Check-ins and check-outs
● Payment collection
Starbucks Kroger, Burlington KY- Barista March 2025 - October 2025
● Maintained a clear, organized workplace for optimal productivity and safety.
● Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
● Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
● Contributed to a positive team environment through effective communication and collaboration with colleagues.
● Cleaned counters, machines, utensils, and seating areas daily.
● Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. EDUCATION
Simon Kenton High School, Independence KY - High School Diploma Graduated 2022
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