Customer Service Specialist with Remote Experience
Resume:
SUMMARY
SKILLS
EXPERIENCE
MICHA
JORDAN
*************@*****.***
Bessemer, AL 35020
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in multiple customer service roles with high-volume customer demands.
• Customer Service
• Order Processing
• Data Entry
• Inbound Customer Service
• Problem Resolution
• Payment Processing
• Documentation and Reporting
• Product Knowledge
• Computer Skills
• Call Documentation
• Sales and Upselling
• Communication
• Organization
• Teamwork and Collaboration
DEBT RESOLUTION SPECIALIST 09/2024 to Current
Rausch Sturm Law LLP - Birmingham, Alabama
• Managed client inquiries and resolved disputes efficiently and effectively.
• Reviewed case files to ensure compliance with legal standards and procedures.
• Maintained detailed records of client interactions and case progress consistently.
• Drafted correspondence to customers regarding resolutions of their issues. Developed action plans outlining specific tasks needed in order resolve high priority disputes quickly while maintaining excellent customer service levels.
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Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
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CUSTOMER SERVICE REPRESENTATIVE 10/2023 to Current Clinical Health Network - Birmingham, AL
Answered customer inquiries and provided accurate information regarding products and services.
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Resolved complex problems by working with other departments to provide solutions that meet customer needs.
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Developed strong relationships with customers by providing personalized assistance and support.
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Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
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• Answered inbound calls, chats and emails to facilitate customer service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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Contacted customers about potential service upgrades, new services and account changes.
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Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
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CALL EXPERT 02/2018 to 07/2022
T-Mobile - Birmingham, AL
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
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• Delivered fast, friendly and knowledgeable service for routine questions and service EDUCATION AND
TRAINING
CERTIFICATIONS &
LICENSES
AWARDS & HONORS
complaints.
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
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De-escalated customer issues with proven conflict mediation and problem-solving abilities.
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• Educated customers where applicable to alleviate need for future contact. Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
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• Recommended potential products or services after analyzing customer needs. Documented customer correspondence in CRM to track requests, problems and solutions.
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Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
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INVENTORY SPECIALIST 09/2015 to 04/2017
RGIS Inventory - Birmingham, IA
• Participated in physical inventory counts to keep information accurate and current.
• Coordinated inventory, stocking and ordering.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
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• Identified unproductive inventory for disposition, optimizing stock productivity.
• Developed relationships with suppliers to obtain competitive prices. Received and counted stock items, recording data manually or on computer for inventory purposes.
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Kept work areas clean, neat and organized for optimal productivity and worker safety.
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• Stocked shelves, racks and bins with new or transferred merchandise. Demonstrated great teamwork skills with staff members involved in production and transport.
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Printed accurate labels and applied to boxes, crates and containers prior to shipment.
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• Tracked outgoing orders to provide shipping status to customers. Ultimate Medical Academy - Clearwater - Clearwater, FL Associate of Applied Science
Pharmaceutical Sciences, 05/2025
Jackson Olin High - Birmingham, AL
High School Diploma
05/2011
Pharmacy Technician - Applied Sciences
Dean's List - A HONOR ROLL
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