Versatile Administrative Support Professional with Compliance Focus
Resume:
Dvasha Brown
Virginia Beach, VA *****
************@*****.***
Willing to relocate: Anywhere
Work Experience
Patient Service Representative
Livanta-Virginia Beach, VA
October 2024 to Present
• Informs Medicare beneficiaries and other interested parties of their rights and responsibilities as patients covered by the Medicare program.
• Assists with the review process to maintain required timeliness and accuracy as stipulated by the contract and the Quality Improvement Organization (QIO) manual.
• Acts as a neutral liaison for beneficiaries, their families, or their representatives.
• Prepares correspondence to physicians, facilities, and other healthcare and community organizations as needed.
• Processes and maintains medical records
• Tracks all telephone calls, essential conversations
•Protects the confidentiality of beneficiary information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).
Janitorial Worker
global cleaning-Virginia Beach, VA
June 2022 to Present
• Perform heavy cleaning duties such as cleaning floors, sweeping, washing walls and glass, sanitizing, mopping hallways, locker rooms, lobbies and restrooms an dusting.
• restock supplies, dispose of trash a waste material.
• Follow procedures for chemical cleaners to prevent damage and adhere to health standards. Legal aid/collector
Dickerson and smith-Virginia Beach, VA
January 2024 to October 2024
• Contacted individuals and businesses to collect outstanding debts
• Negotiated payment plans and settlements with debtors
• Maintain accurate and up-to-date records of all collection activities
• Followed legal requirements and company policies when pursuing debt collection
• Utilized various communication methods, including phone calls, letters, and emails, to reach debtors
• Provided excellent customer service while effectively resolving payment issues
• Collaborated with team members to develop strategies for maximizing debt recovery Loan Counselor
LoanCare-Virginia Beach, VA
January 2023 to January 2024
• Promoted the customer experience by offering high-quality solutions to customers who are delinquent on their mortgage loan
• Gather critical data, enter on a servicing platform, and make decisions to resolve customer home loan concerns
• Use an advanced telephone system and engage in inbound and outbound customer communication in a call center environment
• Process payments and evaluate accounts for customers up to 60 days delinquent
• Performed financial interviews to offer solutions/opportunities for the customer to avoid serious delinquency
• Update the system of record with information received from each customer interaction
• Performed all duties in accordance with company policies, procedures, and state/federal laws Collections Representative
interstate recovery service-Virginia Beach, VA
April 2018 to January 2023
• took inbound and made outbound calls using a predictive dialing system. FDCPA compliant .
• Daily average take about 80 calls.
• Skip traced accounts.
• Data entry with Microsoft excel
• Microsoft Word a Microsoft office efficient.
Gold key Resorts
Diamond Resorts-Virginia Beach, VA
February 2015 to October 2017
• Managed money
sold timeshares
performed clerical work
Efficient in typing, copying, answering phones.
• Worked assigned tasks an greeted customers
Education
High school diploma
Landstown High School - Virginia Beach, VA
September 2006 to June 2010
Certifications and Licenses
Customer Service
September 2006 to Present
Driver's License
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