Bilingual Administrative, Data Entry & Customer Support Specialist

Daniel A Manzanilla Romero

Portland, OR • 305-***-**** • *************@*****.***

Skills

• Customer Service

• Medical Scheduling

• English-Spanish Interpretation

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Multi-tasking

• Professionalism & Integrity

• Communication & Collaboration Tools (Slack, Zoom, Microsoft Teams) Professional Experience

Linguava, Medical Spanish Interpreter

Portland, OR — July 2024–Present

• Interpreted in-person and over the phone for doctors, specialists, nurses, and medical office assistants.

Outside In Clinic, Bilingual Call Center Agent & Interpreter Portland, OR — July 2023–June 2024

• Answered phone calls and supported operation of the phone system.

• Improved scheduling accuracy and efficiency using Epic; performed daily EMR data entry and troubleshooting.

• Verified insurance eligibility, benefits, and copayments.

• Oversaw patient communication and reception for the Call Center department.

• Provided client referrals to community agencies as needed.

• Interpreted medical appointments for Spanish-speaking patients. Homes for Good Housing Agency, Housing Specialist

Eugene, OR — Apr 2021–Oct 2022

• Completed unit inspections to ensure safe and sanitary housing conditions.

• Assessed housing barriers for individuals and families experiencing homelessness.

• Translated nonprofit outreach documents from English to Spanish.

• Resolved client and landlord concerns through investigation and mediation.

• Maintained logs, records, documentation, and reports. Centro Latino Americano, Temp Bilingual Outreach Specialist Eugene, OR — July 2020–Dec 2020

• Supported outreach coordination, including social media management.

• Translated outreach materials between English and Spanish.

• Served as Resource Navigator for Oregon Workers Relief and Quarantine Fund. Center for Teaching & Learning UO, Office Assistant Eugene, OR — Nov 2017–Dec 2019

• Edited and translated essential documents.

• Assisted associate professor with data entry for research project.

• Administered Spanish and English proficiency tests to preschool children. Education & Certificates

• ACTFL Oral Proficiency Interview — Spanish Superior Level

• Associate of Arts in Hospitality, Restaurant & Tourism Management — Lane Community College, Eugene, OR

• Qualified Spanish Medical Interpreter — Oregon Health Authority

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