Reliable Technology Solutions Specialist
Resume:
LUIS MANZANO
************@*****.***
PROFESSIONAL WITH A DIVERSE BACKGROUND IN ANALYSIS AND DELIVERY OF- HIGH-PERFORMANCE TECHNOLOGY SOLUTIONS. ACKNOWLEDGED AS A PIVOTAL CONTACT POINT FOR TROUBLESHOOTING FOR SUBORDINATES AND MANAGEMENT. EXCEPTIONAL RELATIONSHIP BUILDING SKILLS COMMUNICATING WITH ALL LEVELS OF STAFF, FROM CUSTOMERS TO TECHNICAL STAFF TO SENIOR MANAGEMENT. KEY STRENGTHS INCLUDE: *PROJECT MANAGEMENT *TECHNICAL SKILLS *CUSTOMER SERVICE *COMMUNICATION SKILLS *TROUBLESHOOTING *ORGANIZATIONAL SKILLS
PROFESSIONAL EXPERIENCE
JANUARY 1, 2018 – OCTOBER 28, 2018
BILLING AND CODING/ IT, La Clinica sc
Accountable for the Network within 5 clinics which included the phones and server, coding for Doctor orders to be billed. Printed and sent out liens and claims to Insurances and picked up the phone calls from patients to help them schedule appointments as well as answer questions.
FEBRUARTY 15, 2017 – DECEMBER 14, 2017
PREVENTATIVE SYSTEM TECHNICIAN, WOW INTERNET AND PHONE
Accountable for the preventing future problems such as internet speed, power outages, or video distortion. As well as on demand response such as outages and emergencies such as lines that have become detached or dropped.
MAY 15, 2000 – FEBRUARY 1, 2017
SYSTEM MAINTENANCE TECHNICIAN 3, rcn Telecom
Accountable for maintaining and servicing the entire Chicago, Skokie, and Evanston plant. Responsibilities consist of outage repair which included the fiber optic back bone, Coax cable plant, and headend which distributes 1 Gig internet, internet phone and Cable TV services. As well as customer service repair and preventative maintenance. *Document and maintain administrative paperwork, as well as site upkeep and inventory
AUGUST 1, 1998 – MAY 10, 2000
LINE TECHNICIAN, tci/at&t
*Accountable for RF outages and area problems to be troubleshoot, and repair to completion. TCI Service Technician - (Now Comcast) 6/1995 to 8/1998 *Accountable for servicing individual customers at their homes in a profesional and timely manner.
EDUCATION
JUNE 1991-1995
DIPLOMA, bogan technical high shcool
SKILLS
NCTI
Completed installation course, service course, advanced service course, fiber course, advanced technician course. 1995 to present
ACTIVITIES
I have taken part of several charity events while at work as well as church (St. Rita). Have been in walkathons for Cancer awareness and donated to the research of cancer.
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