Customer-Focused Support Professional with Diverse Experience
Resume:
Amy Lynn Greenway
Waynesville, OH 45068 US
Home Phone: 513-***-****
Cell Phone: 719-***-****
Email: ****-*-***@*******.***
Work Schedule: Full-Time, Part-Time, Shift Work
Work Experience:
05/2017 - 05/2018
Customer Service and Sales Representative
Cornerstone Brands Incorporated
5568 West Chester Road
West Chester, OH. 45069
Duties, Accomplishments and Related Skills:
-
Empathized, listened and created astonishing customer experiences
- Actively solved account issues, interjected, and paraphrased appropriately to best understand the customer's needs and wants
- Expert ability ot multitask when placing an order ot eliminate hte need for the customer to call back
- Utilized tone/enthusiasm ot provide energy into hte customer interaction that drove sales and customer satisfaction
01/2017 - 05/2017
Paraprofessional for Special Needs Children
Waynesville Elementary School
659 Dayton Rd.
Waynesville, OH. 45068
Duties, Accomplishments and Related Skills:
- Responsible for the well being of special needs children ranging ni age from 7 to 12
-
Provide educational and emotional enrichment to mentally challenged students in a
supportive
and collaborative
setting
- Directly responsible for 2 physically disabled children ensuring a safe and engaging learning experience
- Fully adjudicated (December 2016) Bureau of Criminal Investigation of Ohio (BCI) and Federal
Bureau of Investigation (FBI) background
investigations
09/2004 - 11/2006
Space Systems Operator
Honeywell
1110 Bayfield Dr.
Colorado Springs, CO. 80906 United States
Duties, Accomplishments and Related Skills:
- Performed up to 30 separate satellite vehicle contacts per shift
- Ensured critical satellite contact windows were utilized in accordance with Air Force regulations
- Provided level 1 customer service ot geographically separated users with maximum data retrieval
-
Responsible for scheduling time-critical satellite contacts utilizing a global network of
space control assets
- M a n a g e d c r u c ia l s p a c e s i t u a t i o n a l a w a r e n e s s d u r i n g a n d a f t e r l a u n c h o f s p a c e d e l i v e r y vehicles and orbiting platforms
10/2002 - 09/2004
Operations
Data
Manager
Honeywell
1110 Bayfield Dr.
Colorado Springs, CO. 80906 United States
Duties, Accomplishments and Related Skills:
- Responsible for satellite opcrations data archival and retrieval
-
Ensured data integrity during transfer operations utilizing various classified platforms
and databases
- Designed, constructed, and maintained organizational information web page
- Provided transfer solutions of critical operations data ot multiple national agencies and other customers
11/1998 - 04/2002
Information
Management
Journeyman
United States Air Force
Spangdahlem Air Base
Communications Squadron
Spangdahlem, Rheinland-Pfalz Germany
Duties, Accomplishments and Related Skills:
- Managed daily cyber operations for both secure and non-secure networks
-
Oversaw execution of new technologies and evaluated the quality of the base network
- Evaluated security patching to synchronize the center of activity and system administrators
across the units within the
wing
- Provided data and network support to wing users and allocated Geographically Separated Units (GSUs)
- Prepared and advised directions to network users ot resolve hardware and software irregularities
-
Created, maintained, taught, and certified users through various TI courses
- Built, maintained, and taught web page design courses 12/2000 - 03/2001
Information Management Journeyman
United States Air Force
Prince Sultan Air Base
Al Kharj, Saudi Arabia
Duties, Accomplishments and Related Skills:
- Maintained interfaces between users and customers
- Taught and certified TI specialists in accordance with base and foreign regulations
- Advised network users and TI specialists for the most effective solutions to secure and non-secure network, hardware, and software anomalies 08/1997 - 11/1998
Information Management Apprentice
United States Air Force
524th Special Operations Squadron
Cannon AFB, NM 88103 United States
Duties, Accomplishments and Related Skills:
- Created, retained, transferred, and managed disposition of official Air Force documents
- Assisted and provided customers with advice for proper communications formats and storage to meet regulations
-
Assisted with basic network and computer database operating functions
- Built and maintained spreadsheets ot log activities of sensitive forms and documents 06/1996 - 03/1997
Circuit Board Technician
MOST Manufacturing
No longer available
Colorado Springs, CO 80907 United States
Duties, Accomplishments and Related Skills:
- Removed defective chips from circuit boards
- Tested proficiency of circuit boards
- Soldered new chips to replace damaged/old
-
Assisted shipping/receiving loading and unloading computers and parts
02/1991 - 05/1996
Child Care Assistant in State Certified Home Daycare
- Assisted with daily operations of child care and child development
- Prepared portion controlled meals and snacks
-
Developed basic letter and number recognition
skills
-
Familiarization with proper sounds of letters to formulate sentences and apply ot
reading skills
- Maintained acute awareness of physical, mental, and emotional health Education:
Regis
University Denver, CO United
States
Bachelor's Degree 12/2010
GPA: 3.6 of a maximum 4.0
Credits Earned: 227 Semester hours
Major: Bachelor of Science Applied Psychology Honors: Cum Laude Job Related Training:
Train the Trainer - November 1999
Airman's Professional Development Course - March 1999 Workgroup Management (WGA) - May 1998
Computer Assisted Reporting (CAR) - February 1998
Sponsorship Training Course - August 1997
Information Management Apprentice Course - June 1997 Basic
Military Training - May
1997
Additional Information:
-
Monctary award from Honeywell - Creating, designing, monitoring, and maintenance of
web
page representing achievements and services offered by the company to military and
civilian customers
-
Constructed military TI courses and certified students upon completion
Contact this candidate