Property Operations & Yardi Administrator Leader

Katika N. Caston

Atlanta, GA 404-***-**** ******.*******@*****.***

Professional Summary

Results-driven Property Operations, Tier 2 Help Desk, and Yardi Administrator with 15+ years of experience supporting large-scale residential portfolios and enterprise users. Proven success managing 3,300+ units, resolving 50–70 technical tickets weekly, and administering Yardi systems to improve compliance, efficiency, and customer satisfaction.

Core Competencies

Core: Yardi Administrator

Property & Portfolio Operations (3,300+ Units) Lease Administration & Renewals Tier 2 Help Desk & Incident Escalation HOA & Compliance Management Resident Relations & Conflict Resolution Delinquency Reduction & Collections Financial Oversight & Reporting Customer Experience Optimization Systems: Yardi, Salesforce, Microsoft 365, Windows 10/11, macOS, FMLS, CMA Professional Experience

Invitation Homes – Atlanta, GA

Portfolio Operations Assistant / Tier 2 Help Desk Support / Yardi Administrator 2017 – Present

• Support portfolio leadership in managing a 3,300+ single-family home portfolio across multiple communities.

• Serve as primary Yardi Administrator supporting 100+ users with access, permissions, reporting, and troubleshooting.

• Resolve 50–70 Tier 2 technical tickets weekly while maintaining 95%+ SLA compliance.

• Oversee full-cycle lease administration, processing 1,000+ leases and renewals annually with 95%+ on-time completion.

• Coordinate 100+ resident move-ins annually, managing utilities, inspections, payments, and onboarding.

• Generate delinquency notices, HOA violations, and compliance communications to reduce past-due balances.

• Reduce repeat incidents by 20%+ through root-cause analysis and documentation. Leasing Assistant 2013 – 2017

• Supported leasing operations across a 3,300-home portfolio, contributing to occupancy growth and retention.

• Responded to 50+ weekly resident inquiries related to maintenance, leases, renewals, and billing.

• Partnered with operations leadership to streamline leasing workflows and improve resident satisfaction. Education

Wayne State University – Detroit, MI

Bachelor of Arts in Business Management & Marketing May 2010 GPA: 3.9 Dean’s List

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