Operations-to-Sales Support Specialist

Joshua Hughes

832-***-**** • ***************@*****.*** • Houston, TX

Summary

Accomplished Professional with 8+ years of experience in operational leadership and workflow coordination, now transitioning into a Sales Customer Service Representative role. Expert at leveraging Windows-based platforms to Resolve complex issues and De-escalate conflicts in high-stakes environments. Proven ability to handle high-volume Phone Support and Email Support while consistently exceeding performance-based targets.

Professional Experience

Civil Foreman March 2017 – Present

KINLEY CONSTRUCTION, ARLINGTON, TEXAS

Resolve operational friction and managed customer-facing site deliverables, ensuring 100% adherence to corporate safety standards and performance benchmarks.

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Tracked high-volume workflows and connected cross-functional crew members via multi-channel communication to facilitate timely project completion in a high-pressure environment.

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Provided Phone Support and peer-to-peer coaching for new hires, utilizing Windows systems to document training progress and safety compliance protocols.

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Managed Payment Processing for heavy machinery rentals and material procurement, maintaining meticulous records within Call Tracking Systems for logistical accuracy.

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Performed systematic audits of equipment status, utilizing digital reporting to Escalate maintenance needs and prevent downtime in site operations.

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Onboarded new staff on digital communication tools and Chat Support protocols for real-time site updates, ensuring rapid resolution of field issues.

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Education

High School Diploma

PEARLAND HIGHSCHOOL, PEARLAND, TX

Additional Skills

Communication & Support: Bilingual Proficiency, Chat Support, Conflict De-escalation, Email Support, Phone Support, Social Media Support

Technical & Digital Tools: Call Tracking Systems, Digital Reporting, Payment Processing, Typing (25 WPM), Windows

Operational Excellence: Issue Resolution, Performance Targets, Safety Compliance, Sales Experience, Workflow Management

Certifications

• OSHA 30 - OSHA

• OSHA 10 - OSHA

• Cal-OSHA 10 - Cal-OSHA

• Excavator operations

• Front end loader

Languages

• English - Full Professional

References

References available upon request.

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