Call Support & Records Coordination Specialist

Amiyah Corley

267-***-**** ************@*****.*** 114 Ruby St Philadelphia PA 19139

PROFILE SUMMARY

Dedicated and detail-oriented professional with a proven track record in patient service, administrative efficiency, and customer satisfaction. Experienced in managing financial information, fostering positive interpersonal relationships, and contributing to streamlined office functionality. Possesses strong organizational skills, a commitment to data accuracy, and proficiency in Microsoft applications. Ability to communicate effectively to diffuse hostile behavior or resolve disputes. Ability to handle sensitive information with integrity, ensuring the privacy of individuals and the organization. Adept at providing exceptional customer service and contributing to team training for operational efficiency. Demonstrated ability to handle sales transactions with precision, address customer issues promptly, and ensure overall customer satisfaction. Seeking opportunities to leverage expertise in a dynamic and collaborative work environment.

SKILLS HIGHLIGHTS

Patient Services & Relations

Quick Decision-Making

Scheduling & Coordination

Team Collaboration

Insurance & Billing Support

Microsoft Office Proficiency

Record Documentation

Payment Classifications

Medical Records Management

Coding Guidelines

Problem-Solving & Adaptability

Administrative Efficiency

Customer Service & Satisfaction

Financial Information

Communication & Interpersonal Skills

Office Functionality

Data Accuracy

Sales Transactions

Regulatory Knowledge

CORE COMPETENCIES

Patient Relations & Customer Service: Experience in building trust with patients, addressing concerns, and delivering compassionate service that enhances the overall patient experience.

Healthcare Administration & Office Management: Skilled in managing daily office operations, including scheduling, correspondence, and supporting clinical staff for efficient workflow in a health care setting.

Medical Records Management: Proficient in maintaining accurate and confidential patient records while ensuring compliance with HIPAA and other healthcare regulations.

Appointment Scheduling & Coordination: Expert at managing calendars for multiple providers, reducing scheduling conflicts, and improving patient flow.

Insurance Verification & Billing Support: Knowledgeable in verifying insurance coverage, assisting with billing inquiries, and supporting claims processing.

Microsoft Office Suite: Strong technical skills in document creation, reporting, and communication tools to support healthcare administration.

Communication & Interpersonal Skills: Effective communicator who collaborates with patients, families, and multidisciplinary teams to provide seamless service.

Problem-Solving & Critical Thinking: Able to identify challenges quickly and implement practical solutions to improve efficiency and patient satisfaction.

Time Management & Organizational Skills: Highly organized in balancing multiple priorities and deadlines in fast-paced healthcare environments.

Team Collaboration & Multidisciplinary Support: Experienced working alongside physicians, nurses, and administrative staff to ensure coordinated patient care.

WORK EXPERIENCE

Temple University Health System – Philadelphia, PA Oct 2024 – Dec 2025

Patient Access Representative

Greet patients, visitors, and families in a professional and welcoming manner.

Register and check in patients for radiology appointments, verifying demographics, insurance, and referral information.

Schedule diagnostic imaging procedures (X-ray, MRI, CT, Ultrasound, Mammography, etc.) according to physician orders and department protocols.

Obtain and verify prior authorizations, referrals, and pre-certifications from insurance providers.

Collect copayments, deductibles, and outstanding balances at the time of service.

Provide patients with instructions for imaging procedures, preparation requirements, and follow-up expectations.

Maintain patient confidentiality and comply with HIPAA regulations.

Answer phones, respond to patient inquiries, and route calls/messages to appropriate staff.

Update and maintain accurate electronic health records (EHR) and scheduling systems.

Assist with coordination between radiologists, technologists, nurses, and referring physicians.

Handle medical records requests, film/CD burning, and image transfers as needed.

Monitor patient flow to ensure efficient scheduling and minimize wait times.

Address patient concerns, complaints, or special needs with empathy and professionalism.

Support quality assurance, compliance, and patient safety initiatives within the radiology department.

Perform general office duties such as scanning, faxing, filing, and correspondence.

Assisted patients proficiently with paperwork, streamlining administrative processes, and contributing to efficient workflow.

Supervised and optimized patient intake procedures, ensuring smooth operations and adherence to established protocols.

Orchestrated seamless written, verbal, and electronic communication, fostering effective collaboration among patients, medical personnel, and insurance providers.

Skilled in verifying patient insurance coverage, including confirming benefits, obtaining authorization, and ensuring proper billing procedures are followed.

Good Shepherd Penn Partners– Bala Cynwyd, PA Mar 2023 – Sept 2024

Patient Service Representative

Directed and welcomed patients with a focus on providing a warm and inviting atmosphere, ensuring a positive initial experience.

Assisted patients proficiently with paperwork, streamlining administrative processes, and contributing to efficient workflow.

Managed patient complaints and feedback, addressing concerns with a proactive and customer-centric approach to enhance overall satisfaction.

Supervised and optimized patient intake procedures, ensuring smooth operations and adherence to established protocols.

Collected and meticulously verified patient information and insurance coverage, maintaining accuracy and completeness in records.

Orchestrated seamless written, verbal, and electronic communication, fostering effective collaboration among patients, medical personnel, and insurance providers.

Scheduled patient appointments across multiple site locations, demonstrating organizational skills and adaptability to diverse scheduling requirements.

Conducted co-payment collection procedures and meticulously maintained patient charts, ensuring financial transparency and accurate record-keeping.

Seton Hall University – South Orange, NJ Oct 2021 – Dec 2022

Financial Aid Assistant

Managed communication and correspondence with students, disseminating essential financial information through effective email communication, ensuring clarity and accuracy in all interactions.

Provided a welcoming and professional atmosphere by greeting guests at the front office, demonstrating excellent interpersonal skills and creating a positive first impression for visitors and stakeholders.

Supported administrative efficiency by executing tasks such as document duplication and scanning for superintendents, maintaining a high standard of precision and confidentiality.

Demonstrated strong organizational skills by systematically sorting and categorizing files, contributing to the creation of a streamlined and accessible filing system for enhanced office functionality.

Utilized advanced proficiency in Microsoft Excel to review, analyze, and contribute to various documents, showcasing a keen attention to detail and a commitment to maintaining data accuracy.

Walmart – Aurora, Illinois Aug 2020 – Jul 2021

Cashier

Delivered exceptional customer service by ensuring a positive experience through fair, friendly, and courteous interactions, cultivating a customer-centric atmosphere.

Played a key role in onboarding new staff members by providing comprehensive training, assisting managers in creating a skilled and knowledgeable team for enhanced operational efficiency.

Efficiently processed sales transactions on a cash register, employing precise scanning techniques, itemization, and total calculations, maintaining accuracy in customer purchases.

Demonstrated problem-solving abilities by promptly addressing and resolving customer issues, answering inquiries, and ensuring customer satisfaction through effective communication.

Contributed to a smooth checkout process by helping in bagging purchases as needed, and accurately handling price adjustments as per price sheets and special sale bulletins.

Upheld a clean and organized workspace, contributing to an inviting and professional environment, showcasing a commitment to hygiene and orderliness.

EDUCATION

Community College of Philadelphia – AA in Health Administration Sep 2023 – Present

Metea Valley High School, Aurora, Illinois – HS Diploma Aug 2017 – May 2021

REFERENCES

Available upon request.

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