Part-Time Remote Customer Support Specialist

BARBARA L. JACKSON

**** ****** *****, ***.*, Dayton, OH 45429 /937-***-****/***********@*****.***

OBJECTIVE

To obtain a position where I can use my vast experience with multi-tasking, problem solving, communication, and organizational management skills for the success of the company.

SKILLS SUMMARY

Customer Service Specialist Client Retention Account Management

Payroll Account Receivable and Payable Word, Excel, PowerPoint

Medical Billing Specialist Personnel Mgt and Training Data Entry WPN: 6890

Project Management Pharmacy Technician Typing WPM: 50

WORK EXPERIENCE:

Elder-Beerman, Dayton, OH 02/2O16 – 05/2018

Sales Clerk Fashion Jewelry, Handbags, and Women’s Dresses and Coats Closed

Responsible for selling items, applying discounts where applicable

Responsible for creating a positive customer experience

Responsible for taking payments, returns and credit accounts or issuing merchandise credits

JAC Corporation DBA McDonald’s, Kettering OH 05/2012 – 07/2013

Executive Administrative Assistant

Handle all customer inquiries and complaints, providing solutions when applicable

Assist with accounts payables and receivables

Handle all administrative duties including copying, faxing, scanning, stuffing payroll for 4 restaurants and filing

Review end-of-month files, verification of gift certificate amounts, verify petty cash receipts, and other special projects as assigned

South Dayton Acute Care Consultants, Dayton, OH 04/2006 – 01/2008

Medical Billing Specialist

Responsible for maintaining accuracy of claims for Critical Care and Internal Medicine physicians

Maintained reports to ensure claims were correctly updated with demographic information, authorization codes and referring physicians

Responsible for keying charges for Critical Care physicians using ICD9 codes on a Proprietary Program

Electronic Data Systems (EDS), Williston, VT 11/2001 – 06/2004

Provider Service Representative

Created and implemented PowerPoint presentation for training to over 4000 providers

Analyzed claims data based on coding errors and created solutions

Responsible for layout, printing and mailing of Provider Billing manuals and The Advisory newsletter

Developed the Provider Satisfaction Surveys and recorded the responses and created action plans

Kaiser Permanente, Burlington, VT 01/1999 – 06/2001

Provider Service Representative Closed

Responsible for negotiating contracts with Providers

Responsible for editing Provider Manuals

Responsible for checking Patient Records, making sure all information is present

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Prudential HealthCare, Tampa, FL 06/1989 – 06/1999

Senior Account Manager

Responsible for Client Retention

Responsible for creating reports based on error messages and presenting it to clients.

Responsible for creating or implementing a program to lesson the severity of the error messages

Responsible for setting up a new case, conduct enrollment meetings, covering the differences between each plan, editing Member handbooks and distributing them when complete, handling complex eligibility and claims issues and contractual matters

EDUCATION

Talawanda High School, Oxford, OH

Diploma Obtained

Insurance Licenses in the states of Ohio and Florida

Note: Worked as a teller and vault teller over several years at different banks in Ohio and Vermont

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