Remote Customer Service Professional
Resume:
Collette Toro <*************@*****.***>
(no subject)
Collette Toro <*************@*****.***> Wed, Dec 24, 2025 at 6:04 PM To: Collette Toro <*************@*****.***>
Colette Toro
** ***hid court
Kissimmee, Florida 34759
*************@*****.***
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Dedicated and dependable Remote Customer Service Professional with extensive experience supporting customers in fast-paced, high-volume environments. Proven ability to resolve issues efficiently, process payments securely, and provide compassionate, solution-oriented service while working from home. Highly skilled in reservations, booking, and customer interactions for major entertainment and travel industries.
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Remote Customer Service (Work-From-Home)
Call Handling & Customer Support
Problem Solving & Conflict Resolution
Credit Card & Secure Payment Processing
Reservations & Booking Support
Customer Retention & Account Solutions
Active Listening & Clear Communication
Multitasking in High-Volume Environments
Professional, Compassionate Service
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Remote Customer Service Agent
Arise Platform – Disney Dining Reservations, Recreation & Tours March 31, 2020 – Present
Assisted customers with Disney dining reservations, recreation options, and tour bookings Answered customer questions accurately while providing exceptional service and guidance 12/24/25, 6:04 PM Gmail - (no subject)
https://mail.google.com/mail/u/0/?ik=79ad30be91&view=pt&search=all&permthid=thread-a:r-2187265380425449188&simpl=msg-a:r-163***********… 1/3 Resolved concerns through effective problem-solving and clear communication Processed credit card payments securely and accurately Delivered calm, professional support in high-volume call environments
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Customer Service Representative
Carnival Cruise Line – Customer Service
February 1, 2023 – August 29, 2025
Assisted customers with cruise services and account inquiries Processed payments accurately and securely
Reactivated cancelled bookings and modified reservations Transferred customers to appropriate departments to meet their needs Delivered professional, friendly service while meeting quality and performance standards
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Heavy-Duty Customer Service Dispatcher
Agero / GoodSAM – Emergency Roadside Assistance
January 15, 2021 – July 29, 2022
Provided emergency roadside assistance support for customers with automotive roadside benefit packages Dispatched heavy-duty service providers for towing, breakdowns, and roadside emergencies Communicated clearly and calmly with customers during stressful situations Coordinated services while ensuring accuracy, safety, and timely resolution
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Customer Retention Specialist
Comcast Cable – Retention Department
Assisted customers seeking to cancel or change cable services Identified customer needs and offered tailored solutions to retain accounts Resolved billing, service, and account-related concerns Maintained professionalism while handling challenging customer interactions Supported company retention goals through effective communication and problem resolution
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12/24/25, 6:04 PM Gmail - (no subject)
https://mail.google.com/mail/u/0/?ik=79ad30be91&view=pt&search=all&permthid=thread-a:r-2187265380425449188&simpl=msg-a:r-163***********… 2/3 Compassionate, Caring, and Understanding
Strong Listening Skills with First-Call Resolution Focus Over 35 Years of Professional Work Experience
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References available upon request.
12/24/25, 6:04 PM Gmail - (no subject)
https://mail.google.com/mail/u/0/?ik=79ad30be91&view=pt&search=all&permthid=thread-a:r-2187265380425449188&simpl=msg-a:r-163***********… 3/3
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