IT Technician with Active Clearance and Security+ - 10+ Years

Christopher Folsom

*******@*****.*** • 904-***-**** • Jacksonville, FL, United States

LinkedIn: https://www.linkedin.com/in/christopherfolsom

SUMMARY

Reliable, experienced technician with over 10 years in Information Technology, open to new opportunities and ready to relocate. Active Secret clearance. Current Security+ certified.

EXPERIENCE

Linchpin Solutions, Inc., Information Technology Network Specialist

Jan 2024 – Present

• Troubleshoots and resolves hardware and systems administration problems across all platforms including network switch gear, routers, E-Mail, file transfer, multimedia, teleconferencing, server build and administration, network printers and scanners.

• Configures systems to user environments.

• Perform STIG and ACAS modifications to base IT equipment.

• Add, remove or modify Active Directory user and computer accounts/access.

• Supports acquisition of hardware and software as well as subcontractor services as needed.

• Integrate Cisco SDA to the wireless system.

• Configured and administered Office 365, including user account creation, group management, license assignments, and troubleshooting email/calendar sync issues.

Duos Technologies, Inc., Operations Center Manager

Oct 2022 – Oct 2023

• Supervised team of 8 direct reports.

• Coordinated different teams to foster an exchange of ideas and provide cross-team learning opportunities.

• Assessed and analyzed departmental budgets to find ways to optimize profitability.

• Inspired and motivated employees through positive encouragement and incentive initiatives.

• Communicated with stakeholders about shifting company priorities and projects.

• Identified potential problems and points of friction and found solutions to maximize efficiency and revenue.

• Enforced regulatory and safety standards.

• Oversaw Office 365 administration for 80+ employees, including onboarding, permissions management, Teams/SharePoint support, and maintaining compliance with company IT policies.

PGTEK, Datacenter Technician

Dec 2021 – Aug 2022

• Installed wireless access points, servers, switches and appliances.

• Performed installations, site surveys, and labeling.

• Added/replaced hardware components to HPE servers.

• Installed, configured, and updated Cohesity clusters.

• Packaged and shipped imaged servers to remote offices.

• Monitored data center activities to maintain IT policy compliance.

• Supported Office 365 environment by configuring Exchange Online mailboxes, assisting with hybrid migrations, and ensuring secure user access.

Creative IT Solutions, IT Support Specialist

Nov 2020 – Dec 2021

• Developed approved software configurations and updates, troubleshooting and regression testing, and deploying patches.

• Linux Mint administration on HP servers.

• Developed scripting solutions using XML, PowerShell, and HTML.

• Imaging and update software on laptops.

• Conducted HBSS and ACAS scans.

• SharePoint administration: troubleshooting, access/permissions management, content updates.

• Managed physical computing security and local IS facility operations.

• Provided Office 365 support including Exchange, OneDrive, and SharePoint Online; created PowerShell scripts to automate user provisioning and mailbox management.

KEY JOB QUALIFICATIONS

• 2–3 years of Level II IT support experience across enterprise and federal environments

• Intermediate knowledge of Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive, license management)

• Strong background in Active Directory and Group Policy management

• General to intermediate networking knowledge including Cisco SDA, wireless access points, and switch configuration

• Experience with data center operations including server builds, imaging, and storage systems

• Skilled in automation and scripting (PowerShell, XML, HTML) to streamline IT processes

Contact this candidate