Customer Service Advisor with Process Improvement Expertise

MISTY SPIVERY

Customer Service Advis

PROFESSIONAL SUMMARY

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(Clustamer Service Advisor with extensive expenence wn enhancing custonier sarisfaction and loyalty through Innova ve StT At Cg es

and efficient solutions. Demonstrates scrong problenv-solving and decision-making skills, effes tively leading teams co tniprowe

uperational efficiency and streamline processes. Committed to continuous improvement and customer retenuon, leveraging

empathy and adape ability co foster positive client relationships and drive organizational success

EMPLOYMENT HISTORY

CUSTOMER SERVICE ADVISOR Mar 2019 - Aug 2025

VNI Global Solutions Dallas, TX

¢ Resolved customer inquines, enhancing satishietion and loyalty with efficient solarien

Elandled Iigh-volume calls, reducing re sponse tine and Wniproving service Quality

@ Collaborated with ream to streamline PPocesses ichieving Me purible ellichen

¢ Applied problem solving skills to address issues, receiving positive teudleact

@ Maintained accurate records, ensuring compliance with company standar }

CASHIER Jan 2014 - Jul 201

7-eleven Dallas, TX

@ Processed transactions swiftly and accurately, enhancing customer

@ Uancdled hy anid credit trarvsa Hons with precision, ensuring a balan

@ Maintain lean and organized checkout area Supporting store efits

@ lnplemented quick issuc-resolution tactics ar the register, leading ton

HOME HEALTH CARI t \ ta

4 ya pe Hame Health Center fenga

@ Wrovided Compassonare care to 20+ patients enhancing daily living

eM the) administration TSUN adherence to pire il

@ Documented patient progr xc iuately, facilitating informed d

o M { parrenat vitals anid administered medications, ensuring acc

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PHEPBOLTOMIS I ben 1007 - New 2010

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SKILLS

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EDUCATION

<1 mor e

—— — oe en ante 2 MS ENG A NR TOR CIEE. OT eR

DIPLOMA May 1995 - fom 1999

faet 4 smtrial High Se foal Fuchs OK,

MEDIC AL ASSINTAN EY PHLEBOTOMY May 280 - Jun DOO}

Pht t odbage Vatea,OK

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