Entry-Level IT Support Specialist (Remote)

KENNY CHERRY

** ******* *** ******, **** *****

513-***-**** *******.**********@*****.***

PROFESSIONAL SUMMARY

Information Technology professional with excellent customer service skills, knowledge of Microsoft networking architecture and troubleshooting experience seeking a position in the IT industry where acquired skills and education may be utilized. Also offering strong leadership values developed while serving in the U.S. Army.

SKILLS SUMMARY

Strong customer service and conflict resolution skills

Able to build and deploy PC’s

Install hardware, software and peripherals

PC imaging

Assemble and run twisted pair wiring

Troubleshoot connectivity problems wired and wireless

Knowledgeable with MS office suite

Virus detection and removal

Experienced in troubleshooting pc issues with local and remote users

Knowledge of Microsoft networking architecture

Train coworkers and end-users

Troubleshoot and repair computer hardware issues

Troubleshoot electrical and mechanical issues

Knowledge of mechanical and electrical schematics

EDUCATION AND TRAINING

Comp TIA Creating Futures-IT Ready Program, Cincinnati, OH 2013

Chosen to participate in a program sponsored by CompTIA’s Creating IT Futures

Foundation to develop local talent to support the growing needs of entry level IT

professionals in the local area. IT Ready is a program comprised of A+ certification and

professional business skills training to prepare individuals for a career in IT.

Beckfield College, Florence, KY 2001

Associate’s Degree: Computer networking

Nashville Auto/Diesel College, Nashville, TN 1997

Certificate: Automotive and diesel technology

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PROFESSIONAL EXPERIENCE

The Christ Hospital February 2019 to present IT Field Support Technician

Provide over the phone and in person software support for doctors, nurses, and other staff

Support Dell desktop and laptop repair

Troubleshoot connectivity issues with laptops, desktops, and printers

Pomeroy February 2014 to December 2017

Deskside Support/ Break fix Technician

Provide deskside support for Children’s Hospital. Duties include responding to various computer and printer issues including replacing motherboard and hard drives.

Backup, reimage and restore information.

Assist with remote user connectivity issues.

Explaining problems and fixes face to face with employees.

Independent Contractor July 2016 to February 2019

Install Tech

Setup new locations with computers and printer

Assisted employees with setting up their new devices

Reliance Technologies October 2013 to December 2013

IT Support Technician

Assisted clients in resolving issues over the phone and via remote connection.

Deployed new PC’s at client’s location joining them to a domain.

Removed adware, malware and viruses.

Installed software remotely and locally.

RDI Marketing July 2013 to October 2013

Help Desk Support

Resolved customer technical issues over the phone.

American Electric Power at Tanners creek February 2008 to July 2012

Maintenance Mechanic/Operator

Troubleshoot and repair generating unit supporting equipment.

Made daily inspections of the generating unit and supporting equipment.

Was a member of the fire brigade in which we were trained in

fighting fires and first aid response.

Tree-Land Inc. St. Leon, IN August 2005 to November 2007

Labourer

Assisted in pouring concrete, carpentry work, land clearing and repairing vehicles.

Wayne water systems. Harrison, OH February 2001 to June 2005

Wayne A Assembler

Worked cooperatively with team of assemblers to build and test pool heat pumps.

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United States Army Reserve May 1995 to May 2003

Light Wheeled Mechanic

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