Administrative Support & QA Specialist (Evenings/Part-Time)
Resume:
Chandra C. Daniels
**** ****** **. *** ** Kansas City, MO, 64131 Mobile: 816-***-**** Email: **************@***.*** PROFESSIONAL
OBJECTIVE
SUMMARY OF
EMPLOYMENT
PROFESSIONAL
WORK EXPERIENCE
I am goal oriented and execute required deliverables, accordingly, using strong analytical skills, superior quality of service, effective decision making, including managerial and supervisory techniques through effective prioritization and team building capabilities Social Security Administration (SSA)
Quality Assurance Technician (QAT)
National Records Center (NRC)
Full time 40+ hours per week
Social Security Administration MAMPSC
Contact Representative
Technical Support Technician (TST)
Department of Veteran Affairs
Program Support Assistant (OA)
Department of Veteran Affairs
Medical Records File Clerk
July 28, 2002 to Present
Independence, MO
Pay Grade:
GS-0303-7/10 Telephone:
September 20, 1999 to
July 25, 2002
Pay Grade: GS-0962-7/2
Telephone: 816-***-****
May 25, 1998 to
September 17, 1999
Pay Grade: GS-0303-5/2
Telephone: 816-***-****
November 16, 1992 to
May 22, 1998
Pay Grade: GS-0305-4/2
Telephone: 816-***-****
Perform quality improvements examining and developing quality improvement ideas for NRC submitting all
recommendations to management.
Review incoming emails requesting information on SSA records providing information to the requesting office.
Provide guidance to the file clerks and contract employees assisting the Program Service Centers and Field Offices.
Subject Matter Expert (SME) for the Information Retrieval Group (IRG).
I adjudicate various files for benefits.
Provide quality assurance for Prong files, recalls, sequencing, destruction process, merging, purification, mailroom operations, and shelving assembly at the NRC.
Perform quality improvements by examining and developing quality improvement ideas for the entire NRC and submit my recommendations to management.
Review incoming emails requesting information on SSA records providing information to the requesting office or technician. Chandra C. Daniels
9818 Cherry St. Apt 12 Kansas City, MO, 64131 Mobile: 816-***-**** Email: ************@***.*** PROFESSIONAL
WORK EXPERIENCE
(continued)
Provide customer service to:
o VA Medical Centers sending copies of medical record information to VA claims representatives
o Operational Service Project (OSP) support to field offices and Program Service Centers for folder requests o Folder Certification Pilot process completing all requests for certification of documents from folders working close with attorneys for final decisions
Monitor and supervise the progress of work performed by the contract employees ensuring that all Standard Operating Procedures (SOP) are met.
Aid beneficiaries, claimants, and the general public through inbound calls received on SSA’s toll-free 800 number.
Disclose confidential information regarding eligibility rights and benefits for RSDI, HI SSI, and Black Lung.
Respond to inquiries from beneficiaries and document changes to the record in the Master Beneficiaries Record (MBR) or the Supplemental Security Insurance Display (SSID) while following Standard Operating Procedures.
Work incentive programs involving compliance with various beneficiaries reporting requirements and submitting the appropriate reports to continue, suspend, or terminate monthly payments.
Examine information relating to claims folders or electronic records to resolve any conflicting statements, evidence, and information.
Present full explanation of actions taken by utilizing payment history, updating systems to provide correct responses, and resolving problems concerning:
o Medicare payments
o General Enrollment Period (GEP)
o Initial Enrollment Periods (IEP)
o Special Enrollment Periods (SEP)
Supported receptionist duties:
o Screening phone calls and visitors to the office. o Contact Congressional Offices, Veteran Service
Organizations, and officials from other government agencies.
o Maintain office calendar and schedules to include network meetings, travel plans, and official
appointments.
Chandra C. Daniels
9818 Cherry St. Apt 12 Kansas City, MO, 64131 Mobile: 816-***-**** Email: ************@***.*** PROFESSIONAL
WORK EXPERIENCE
(continued)
RELEVANT OFFICE
TECHNOLOGY
EXPERIENCE
REVELANT SOCIAL
MEDIA EXPERIENCE
EDUCATION
Retrieved medical records from daily pull lists and individual record requests.
Handled priority requests for medical records for unscheduled admissions and clinic appointments to be forwarded to the appropriate patient care area.
Responded to all telephone and face to face contacts with patients, coworkers, and various third-party entities.
Filed medical records back to its original location when no longer needed.
Maintained and controlled patient consolidate outpatient, and treatment records.
Reviewed searches for medical records on patients who have clinic appointments that do not have a physical record present, albeit has it at another VA location.
I adjudicate files for benefits.
Penn Valley Community College
Major: Administrative Assistant
Kansas City, MO
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