Salesforce Administrator - 7+ Years CRM Expert

Dave Long

Cleveland, OH 216-***-**** *******@*****.*** linkedin.com/in/davidsmithlong

Professional Summary

Certified Salesforce Administrator with 7+ years of experience implementing and optimizing CRM solutions across real estate and financial services. Proven success in leading end-to-end Salesforce implementations, automating business processes with Flow and Process Builder, and training end-users for high adoption. Adept at translating business needs into technical solutions that drive efficiency and data integrity. Skills

Salesforce Lightning • Flow • Process Builder • Data Loader • Reports & Dashboards • Agile/Scrum • Jira • Slack • Einstein Activity Capture • API Integration • Excel Data Analysis Professional Experience

Symmetry Lending Salesforce Support Specialist Remote July 2024 – April 2025

Oversaw collaboration with IT for configuration changes, testing, and deployment.

Trained and coached users on best practices, improving data hygiene and adoption rates.

Created 15+ custom reports and dashboards, improving stakeholder visibility and analytics.

Lone Wolf Technologies Salesforce Implementation Specialist Remote July 2022 – April 2024

Led Salesforce training for 5–10 clients per month, increasing user adoption and satisfaction by 30%.

Implemented automation using Process Builder and Flow, reducing manual entry by 40%.

Gathered requirements and authored user stories for customized solutions.

Enhanced UI/UX through targeted feature improvements based on user feedback. LandVest Salesforce Analyst Remote July 2021 – July 2022

Managed Salesforce implementation and data migration project with third-party developers.

Enabled Einstein Activity Capture for 100+ users and imported 130,000+ contacts using Data Loader.

Configured API field mappings for Dotloop integration. The Hunley Group Salesforce Business Analyst / Project Coordinator Remote November 2020 – June 2021

Triaged and prioritized tickets, ensuring efficient dev team workflows and client satisfaction.

Configured Salesforce instances from scratch including page layouts, custom objects, and fields.

Applied Agile and Scrum methodologies to deliver projects on time and under budget. Keller Williams Realty Real Estate Agent Cleveland, Ohio January 2014 – February 2018

Represented buyers and sellers in over $5.3M of residential and commercial transactions.

Education

Kent State University Bachelor of Business Administration, Marketing 2008 Certifications

Salesforce Administrator Salesforce September 2020 Excel Data Analysis Rice University – Jones Graduate School of Business July 2021 Community Leadership

Architectural Board of Review City of Bay Village, Ohio January 2024 – Present

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