Customer Service & Account Management Professional (Remote)
Resume:
TIA JEVONNE SYKES
Anna, TX *****
***********@*****.***
Professional Summary
Experienced in Account Management and professional with extensive Customer Service experience as a Contact Representative. I am proficient CRM applications and strategic succession planning, leading to improved client relationships and operational efficiency. Proven leadership abilities in training teams consistently. Strong analytical decision-making and interpersonal skills foster customer service satisfaction.
Willing to relocate to: Dallas-Fort Worth, TX - McKinney, TX - Anna, TX Authorized to work in the US for any employer
Work Experience
Account Management Specialist (REMOTE)
Internal Revenue Service-Memphis, TN
May 2023 to November 2025
Answered high call volume inbound calls about specific inquiries initiated by individuals, generated from notices.
Conducted research and analysis on available data related to specific collection issues. Communicates with taxpayers and their representatives in response to IRS inquiries about specific delinquent cases.
Amend tax returns through accurate adjustments to data entries. Telesales Supervisor/Trainer WFH
BroadPath Healthcare Solutions-Phoenix, AZ
September 2022 to November 2022
Oversee daily operations of Telesales team.
Directed sales team through effective leadership strategies. Provided ongoing performance feedback to team members to ensure they met established objectives. Licensed Healthcare Agent (Remote)
eHealth-Gold River, CA
June 2021 to April 2022
Closed sales for clients while ensuring accurate policy underwriting. Stay updated with CMS rules and regulations relevant to assigned duties. Received inbound calls regarding different Medicare Advantage Plans and processed enrollment applications.
Licensed Dental Agent (Remote)
Wipro/Delta Dental-Memphis, TN
October 2020 to March 2021
Managed the process and submission of applications for dental plans. Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Licensed Medicare Agent - Supervisor
Connexion Point-Memphis, TN
January 2015 to July 2020
Manage recruitment and training of over 20 Licensed Healthcare Agents. Evaluated employee performance through periodic reviews and documented results accordingly. Implemented regulations and behavior standards.
Answered inbound calls regarding different Medicare Advantage Plans and processed enrollment applications.
Client Service Professional
H&R Block-Memphis, TN
January 2015 to April 2017
Welcomed visitors and callers, addressing inquiries efficiently. Coordinated appointment bookings for clients, customers, and supervisors. Oversaw client records ensuring accuracy and security. Executed follow-up calls to ensure customer issue resolution. Education
High School Diploma
Overton High School-Memphis, TN
August 1993 to June 1996
Skills
• Analytical Decision Making
• CRM Application Experience
• Financial planning
• Google Docs
• Telehealth
• Advanced organizational skills
• Data Accuracy Verification
• Customer complaint resolution
• Recruitment
• Windows Platform Proficiency
• Problem solving
• Analysis skills
• Account Management
• Critical Thinking and Resolution
• Live chat
• Technical Support
• Remote Telechat Experience
• Documentation Review
• Google Docs knowledge
• Microsoft Office Suite
• Administrative Support
• Salesforce Skills
• Data entry and management
• Customer support
• Effective Time Management
• Troubleshooting
• Customer Service Engagement
Certifications and Licenses
AHIP Certification
Present
AHIP Certified For 2025
Insurance Producer License
October 2015 to December 2026
Driver's License
Health Insurance License
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