Client-Focused Customer Service Professional

Kathy L Thaller

**** ******* ******, *******, ** 68505

402-***-**** & *********@*****.***

Summary

Driven customer service professional seeks employment with a well-established, growth- oriented company. Skilled at delivering high quality customer service through accurately and proactively processing customer requests in a timely manner. Skills

Build long lasting client relationships through communication, trust, and accuracy Results-driven, detail oriented, analytical, and skilled at making decisions that are logic based Proficient with Microsoft Office Suites, Internet Search Engines, and multiple applications Work History

Self-Employment - Delivery Driver – GoPuff & DoorDash & Uber Eats & Spark November 2022-Present

● Picking up already bagged customer orders

● Shopping for customer orders

● Safely and accurately delivering customer orders Group Licensing & Compensation Associate Representative Ameritas/Aerotek at Ameritas-Lincoln, NE – January 2019-October 2025

● Proof for accuracy and set up license contracts for agents and /or agencies

● Set direct deposits for commission payments with accuracy

● Processing agent of record changes for policyholders, corp mergers/business transfers, term requests, new business cases, contract changes, state moves, and projects

(working directly with agencies with their agents and business

● Review details and process cases for Security Life/Ameritas Business/Reliance Standard Business/Standard Business

● Work on multiple platforms to process cases

● Oversee Group/Individual Email Inboxes – process emails or move on to others

● Customer Service through email and phone calls (internal and external – clients, sales reps, agents, and brokers)

● Process New Business group contracts for Ameritas Self-Employment – Drop-Shipper

September 2017 – December 2018

● Advertise product for sale through eBay

● Pay vendors

● Coordinate shipping details

● Handle customer complaints and provide resolution for unsatisfied customers Applications Analyst/Developer

State of Nebraska-OCIO-Lincoln, NE – January 1998 - August 2017

● Proof for accuracy, analyze, code, debug, test, and maintain code across multiple platforms (DB2, SQL, JCL, Lotus Notes, Powerbuilder, COBOL, and CICS

● Customer service through email and phone calls

Programmer II

Matrixx Marketing, Inc.-Omaha, NE – December 1996-January 1998

● Proof for accuracy, analyze, code, debug, test, and maintain code across multiple platforms (DB2, SQL, JCL, and COBOL

● Customer service through email and phone calls

● On-Call Duties debug errors and ensure completion of nightly cycle Computer Programming Technical Assistant

Southeast Community College-Milford, NE -- October 1995 - October 1996

● Maintain Student Files and Records

● Grade Papers

● General Paperwork

Utility Billing Clerk

City of Valentine-Valentine, NE – January 1994-July 1995

● Processing accounts receivable of electric, water, sewer, and landfill services

● Customer Service through email and phone calls (internal and external – city employees and city residents

● Balance cash register

● Enter data into system with accuracy and in a timely fashion for customer accounts EDUCATION

Bachelor of Science Degree in Management

Bellevue University-Bellevue, NE – September 2000-September 2001 Associate of Applied Science Degree in Computer Programming Technology Southeast Community College-Milford, NE – July 1995-December 1996 Associate of Accounting Degree

Lincoln School of Commerce-Lincoln, NE – June 1989-October 1991 Accounting Major Coursework

University of Nebraska-Lincoln-Lincoln, NE – August 1987-May 1989 Accomplishments

● Trainer

o Training of new associates on our day-to-day functions/job responsibilities o Cross-training current associates on my day-to-day job responsibilities and being cross-trained on their day-to-day job responsibilities

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