Operations and Customer Service Professional
Resume:
Cheron Burns
Chicago, IL *****
*.******@*****.***
Professional Summary
Reliable and versatile professional with over 10 years of experience in customer service, retail management, logistics, and healthcare support. Adept at team supervision, inventory control, delivery operations, and administrative tasks. Known for strong communication skills, organizational abilities, and a proactive approach to problem-solving.
Willing to relocate to: Illinois
Work Experience
Home Caregiver
APEX healthcare, inc-Chicago, IL
September 2025 to Present
• Helping with bathing, grooming, and hygiene
• Assisting with dressing and undressing
• Toileting and incontinence care
• Mobility assistance
• Feeding assistance
Asst. Store Manager
Dollar Tree-Chicago, IL
June 2024 to August 2025
• Assisted with merchandising and freight processing
• Maintained stockroom organization and inventory
• Managed end-of-day deposits and store operations Merchandise Manager
Forman Mills-Chicago, IL
April 2023 to June 2024
• Oversaw multiple departments including Home, Shoes, Men’s, and Lingerie
• Designed product layouts and managed promotional displays
• Performed POS transactions and cash office operations
• Acted as key holder; responsible for opening and closing the Inventory Specialist
WIS International-Homewood, IL
December 2022 to March 2023
• Conducted physical inventory counts at client locations
• Accurately recorded stock levels for audit and compliance purposes Warehouse Associate
Amazon Warehouse-Markham, IL
October 2021 to December 2022
• Received and stored inbound items
• Prepared merchandise for shipping using warehouse protocols Server/Hostess
Pathway To Living LLC-Chicago, IL
April 2022 to November 2022
• Provided meal service and order-taking for residents
• Maintained dining area cleanliness and dishwashing Resident Service Assistant
MADO Healthcare-Chicago, IL
July 2020 to March 2021
• Assisted with hygiene, housekeeping, and vitals monitoring
• Documented client behavior and supported daily activities Personal Assistant/Caregiver
DHS-Chicago, IL
August 2016 to December 2020
• Provided in-home care including medication, bathing, and errands
• Assisted in hospice care and daily health monitoring Security Monitor
MADO Healthcare-Chicago, IL
July 2019 to September 2020
• Monitored residents and recorded hourly headcounts
• Managed visitor access and logged staff/client activity Education
General Studies (High school diploma or GED)
Atterbury job corp center-Edinburgh, IN
January 2007 to October 2007
Skills
• Math
• Team Leadership & Scheduling
• English
• Dietary department experience
• Typing
• Microsoft Office (Word, Excel, Outlook)
• Microsoft Office
• Administrative experience
• Laundry
• Dietary aide experience
• Banking
• Healthcare & Personal Assistance
• Front desk
• Delivery & Route Optimization
• Office experience
• Microsoft Word
• Data entry
• Retail & Inventory Management
• Time management
• Databases
• Phone etiquette
• Microsoft Excel
• Microsoft Outlook
• Customer Service & Hospitality
• Sales support
• Organizational skills
• Cash Handling & POS Operations
• Senior care
• 10 key typing
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