Aspiring CIS Professional with BPM & UI Focus

Kenneth Nguyen

**********@*******.***.*** 470-***-**** linkedin.com/in/kenneth-nguyen-12011b239

EDUCATION

Georgia State University, Robinson College of Business, Atlanta, GA August 2022 - Present Bachelor of Business Administration, Computer Information Systems

GPA : 3.6/4.0

EXPERIENCE

Boba Mocha January 2022 - Present

Lead Barista

Prepared boba tea and specialty drinks according to standardized recipes, accommodating custom modifications when requested

Coordinated with coworkers to manage workflow and support efficient service during busy periods Milner, Inc. January 2021 - December 2022

Intern

Managing It system access rights

Answered Customer Service Calls

SKILLS

Customer Service

BPM

RELEVANT COURSES

Intro to Information Systems - Coded with SQL, Learned Excel Intro to Programming - Coded Projects in Python

Systems Analysis - Organized Datasets with Spreadsheets Business Process Innovation - Using BPMN

ACADEMIC PROJECTS

Figma Web Application Development Summer 2025

Produced a Figma-based web application prototype within a Scrum framework

Designed an accessibility-focused interface to help senior residents view events, announcements, and community updates

Conceptualized an administrative dashboard to support participation tracking and data-driven decision-making Web Phone Directory Coding Project Spring 2025

Lead Facilitator/Coder

Implemented a Python-based phone directory application in a 3-person team

Developed functionality to store, edit, and delete name–phone number entries using structured data

Collaborated on debugging, testing, and incremental feature implementation UX Workshop with Microsoft Fall 2025

Designed a collaborative UX prototype, SideQuest, using AI-assisted ideation tools

Presented prototype and design rationale to Microsoft facilitators LICENSES & CERTIFICATIONS

Microsoft Suite Essentials (Teams, Excel, Word, Powerpoint, and Project) - LinkedIn Learning