Technical Support & Field Service Specialist

EUGENE G. BOLUS

**** ****** ******, ******, ** **881

619-***-**** • ***********@*****.***

Referred by: Ruffy Flores

OBJECTIVE

Dedicated technical professional seeking a career-oriented position leveraging customer service expertise and hands-on experience in network configuration, field service, and hardware/software support. SUMMARY OF QUALIFICATIONS

• Proficient in Microsoft Word, Excel, and multiple software/hardware systems.

• Strong background in network configuration, VLAN, and TCP/IP.

• Experienced in help desk support and customer service excellence.

• Skilled in troubleshooting, installation, and optimization of electronic and networking equipment.

• Effective communicator with ability to meet deadlines and exceed goals. PROFESSIONAL EXPERIENCE

Spectrum Cable – Field Service Technician V (2006–2024)

• Installed, configured, and troubleshot broadband, cable, and network systems.

• Delivered high-quality customer service and technical support.

• Maintained accurate documentation and compliance standards.

• Diagnosed and resolved connectivity issues.

• Trained new team members.

Spectrum Cable – Billing Specialist (2024)

• Processed customer invoices and audited billing data.

• Communicated with customers regarding billing issues. Fidelity National Title – Accounting Clerk (2002–2005)

• Processed loan payoffs and calculated interest.

• Managed daily balancing and wire transfers.

AT&T; – Sales Representative (2002)

• Promoted and sold telecom products.

• Exceeded monthly sales targets.

EDUCATION

DeVry University — Candidate for A.S. Degree in Electronic Technician (2002) Riverside Community College — General Education Coursework

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