Customer Service Specialist with Leadership Experience
Resume:
Keasta Miller-Cain
Exceptional Customer Service Representative
Jacksonville, FL 32256
**************@*****.***
Professional Summary
Seeking a position as a Customer Service Specialist/ Management position,that utilizes my energetic friendly personality,
my strong ability to multitask and my extensive knowledge of office equipment, with an upbeat company that will allow growth and opportunity.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Automated Health Solutions-Remote-Jacksonville, FL February 2025 to Present
Healthcare enrollment for new customers, re enrollment for returning members. Answering billing and member account information. Protecting PHI and HIPPA to the utmost confidentiality. Member Service Representative (Remote)
Convey Health Solutions-Jacksonville, FL
May 2023 to February 2025
Contract Position
Answered inbound calls from health plan providers and members inquiring about billing, benefits, placing OTC orders
Client Advisor-Remote Position
Concentrix-Jacksonville, FL
February 2020 to December 2022
Apple client specialist. Inbound calls concerning apple billing and products Pawnbroker
Value Pawn-Jacksonville, FL
March 2017 to August 2019
Loaned monies on items if value. Made sales bonus every month. Store Manager
Stor all-Louisville, KY
April 2016 to March 2018
Prepare storage auctions
Storage unit sales
Increase revenue
Store Manager/Sales Manager
Acceptance Now-Louisville, KY
May 2014 to June 2016
Responsibilities
Complete store operational requirements by scheduling and assigning employees Ensure availability of merchandise by approving contracts,maintaining inventories Achieving financial objectives by preparing an annual budget Supervising staff
Accomplishments
Have successfully met sales deadlines
Have decreased product loss by 2.2% within the 8 months I've been Store Manager Skills Used
Consistency
Hard Work
Driven
Excellent Team Player
My award winning personality
Tier 2 Technical Support Insight Communications
Insight Communications-Louisville, KY
April 2012 to December 2012
Answered and noted technical support inquiries via phone or email Delivered immediate technical support for cable and internet issues Scanned cable systems regularly as part of the maintenance check Executed service upgrade and downgrade
Made sales quota monthly
Asst. Operations Manager
Corvis Janitorial Srvcs.-Louisville, KY
July 2009 to March 2012
Managed 15 employees, some light industrial duties, organized and motivated the employees. Also cut the annual cost of goods by $2,000 by revising vendors and inventory. Tier 1 Technical Support
ATT-Louisville, KY
August 2008 to June 2009
Software applications, verified proper hardware and software set up, ran diagnostics on telephone and DSL internet lines, upgraded services.
Repair Specialist
Bellsouth-Louisville, KY
February 2006 to December 2007
Troubleshooted wiring problems, dispatched outside technicians. Billing and Enrollment Specialist
Humana-Louisville, KY
May 2004 to January 2006
Enrolled medicare eligible customers into a healthcare plan suited just for them, maintained current members and answered questions about products and programs. Sales Associate
EZ Pawn and Jewelry-Jacksonville, FL
July 2003 to August 2005
Loaned monies on items of value, provided awesome customer service, keep merchandise inventory, made sales quota monthly
Education
High school or equivalent
Skills
• Microsoft Word
• Front desk
• Organizational skills
• Data entry
• Retail Management
• Microsoft Outlook
• Sales
• Typing
• Customer service
• Sales Management
• Account management
• Medical office experience
• Computer Skills
• Medical terminology
• Guest services
• Store management
• Spanish
• Marketing
• Communication skills
• Clerical experience
• Writing skills
• Cash handling
• Sales management
• Team Building
• Key Holder
• Technical support
• Analysis skills
• Microsoft Powerpoint
• English
• CRM software
• Office experience
• Microsoft Office
• Retail sales
• Upselling
• Medical billing
• Heavy lifting
• Administrative experience
• Hospitality
• Computer operation
• Order fulfillment
• Account Management
• Supervising experience
• Data Entry
• Cash register
• Workday
• POS
• Retail
• Management
• QuickBooks
• Computer skills
• Bilingual
• Logistics
• Time management
• Transportation management systems
• Hospital experience
Certifications and Licenses
Driver's License
Non-CDL Class C
Additional Information
SKILLS & ABILITIES Customer Service: Over 5 years experience in customer service with excellent problem solving,
extreme people-person personality and upbeat attitude. I have wonderful oral and written communication skills and extensive knowledge of windows.
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