Customer Service & Administrative Specialist

Jennifer Leek

Pinewood, SC ***** 803-***-**** **********@*****.***

Professional Summary

Customer service and administrative professional with 10+ years of experience across healthcare, banking, and financial services. Skilled in patient support, collections, data management, and compliance. Recognized for maintaining confidentiality, building strong customer relationships, and improving processes for efficiency. Adept at multitasking in high-volume environments while delivering consistent, high-quality service. Core Skills

• Customer Service & Patient Advocacy

• Collections & Negotiation

• Administrative Support & Scheduling

• Microsoft Office Suite (Word, Excel, Outlook)

• Data Entry & Document Management

• Call Center & Remote Support

• Auditing & Compliance

• Technical Troubleshooting

Professional Experience

Customer Service Advocate – Oak Street Health – Remote (Jul 2024 – Present)

• Verify and update confidential patient information while adhering to HIPAA standards.

• Schedule appointments and arrange transportation for patients.

• Document patient calls accurately to ensure continuity of care.

• Implemented streamlined documentation processes that improved accessibility and reduced paper usage. Customer Service Representative / Collections – TD Bank – Greenville, SC (Sep 2019 – Oct 2023)

• Contacted customers via phone, email, and text to resolve delinquent accounts.

• Negotiated payment solutions balancing customer needs with company objectives.

• Delivered high-quality service while consistently achieving collection targets.

• Accurately documented all customer interactions in compliance systems. Administrative / Collections Specialist – RTO National – Greenville, SC (Apr 2018 – Aug 2019)

• Handled inbound/outbound calls for collections while maintaining strong customer relations.

• Researched and verified customer information to support recovery efforts.

• Assisted with administrative tasks including filing and document preparation. Audit Collections Specialist – GrandSouth Bank (CarBucks) – Greenville, SC (Feb 2016 – Mar 2018)

• Audited dealer floor plans, reports, and accounts to ensure accuracy and compliance.

• Collected payments and negotiated repayment solutions with clients.

• Resolved client app/account issues and performed troubleshooting.

• Indexed and classified loan and mortgage documents. Administrative Assistant / Data Entry – TD Bank – Greenville, SC (Apr 2014 – Oct 2015)

• Indexed and classified mortgage and loan documents with precision.

• Scheduled appointments, answered phones, and supported daily office operations.

• Used Microsoft Office tools to streamline document workflows. Customer Service Representative – TD Bank – Greenville, SC (Mar 2013 – Sep 2013)

• Provided customer support for banking services and account management.

• Completed administrative tasks including filing and data entry. Office Manager – Southern Coatings – Columbus, GA (Sep 2001 – Jul 2010)

• Managed office operations including payroll, scheduling, and inventory control.

• Supervised customer service, vendor communications, and supply ordering. Dispatcher / Customer Service – Independent Cab Company – Columbus, GA (Jan 2001 – Oct 2001)

• Coordinated dispatching for multiple drivers while managing heavy call volume.

• Maintained efficiency and timeliness in a fast-paced environment. Education

• Associates in Medical Administration – Kaplan University Online, ME 2013 – 2016

• Aiken Tech College – Aiken, SC 2006 – 2007

• Aiken High School – Aiken, SC 2006

Technical Skills

• Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Loan Processing & Auditing

• Document & Database Management

• Call Center Systems & CRM Software

• Typing Speed: 60–70 WPM

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