Data Analysis and Dispatch Specialist Resume
Resume:
Data Analysis
Platforms: CRM, Microsoft
Teams, Google Maps.
Compliance: Data Entry
Integrity, OSHA Safety
Standards.
Operations: Dispatching,
Multi-line Phone Systems,
Route Planning.
EDUCATION
TECHNICAL SKILLS PROFESSIONAL
STRENGTHS
LANGUAGES
English
WORK EXPERIENCE
2023-2025 RIVERSIDE HYUNDAI
Shipping/Receiving
Tracking and maintaining inventory levels.
Addressing and troubleshooting shipping/delivery issues. Resolving customer issues related to
shipments/delivery/payments.
Managing multiple shipments and tasks simultaneously. 2021-2022 LOGOMARK
Customer Service Advisor
Managed a high volume of inbound calls.
Resolved complex customer grievances.
Translated technical terminology.
Navigated multiple data systems.
Documented detailed “case notes” for every interaction. 2021-2024 G & R CUSTOM BUILDERS
Customer Relations
Dispatched field crews and subcontractors to various job sites, optimizing travel routes and reducing downtime. Acted as the primary point of contact for project delays or budget overages, successfully deescalating high-stress situations and maintaining 5-star client ratings.
ABOUT ME
High-energy Customer Support and Dispatch Specialist with a proven ability to manage high-volume call environments and complex logistics. Expert in real-time problem solving, geographical mapping software, and multi-channel
communication (phone, email, messaging). Highly skilled in de-escalating sensitive situations while maintaining a professional demanor. Committed to data integrity and HIPPA compliance, with a track record of navigating multiple CRM and data entry systems simultaneously to ensure timely driver dispatch and client satisfaction.
DILLON CLAYTON
Customer Care
REFERENCE
Rebecca Washington
Brenda Cortus
Riverside Hyundai
Logomark
CONTACT
Hesperia, CA
***********@*****.***
GOOGLE COURSEA
GOOGLE COURSEA
REDLANDS EAST
VALLEY HIGH SCHOOL
Cybersecurity
Coding
General Education
2025-Present
2025-Present
2003-2007
Conflict Resolution & De-
escalation
High volume call
management
Technical Troubleshooting
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