Remote Customer Support & Coaching Specialist

Carlos Eduardo Pereira (Ed)

Queens, NY

Phone: 347-***-****

Email: ************************@*****.***

LinkedIn: https://www.linkedin.com/in/queensconnectioncoaching/ PROFESSIONAL SUMMARY

Certified ICF Associate Certified Coach (ACC) with over 150 coaching hours and martial arts instruction. Proven ability to empower clients through mindset transformation, goal setting, and structured development programs. Experienced in leading coaching programs for youth and adults, integrating life coaching principles with martial arts training to develop resilience, focus, and personal growth.

CORE COMPETENCIES

• Life Coaching & Mentorship

• Goal Setting & Accountability

• Emotional Intelligence & Mindset Training

• Communication strategy

• Active listening skills

• Martial Arts Instruction (Brazilian Jiu-Jitsu Black Belt, MMA)

• Youth Development & Competition Preparation

• Program Development & Facilitation

• Public Speaking & Group Coaching

• Digital Marketing & SEO Optimization

• Customer Service

• Sales

• Data Entry

• Organizational skills

• Technology proficiency

EXPERIENCE

Life Coach & Martial Arts Instructor Self-Employed New York, NY July 2022

– Present

• Designed and led Rise Through the Mat, a mindset and performance program for youth athletes focused on confidence, emotional regulation, and competition readiness.

• Created and delivered The 90-Day Freedom Reset, a structured yet personalized coaching program that helps ambitious adults reduce burnout, build healthier routines, and regain clarity and emotional balance.

• Run private and group coaching sessions integrating life coaching principles, breathwork, nervous system regulation, and martial arts discipline.

• Develop customized coaching plans tailored to each client’s needs, supporting stress management, identity growth, goal setting, and long-term behavior change.

• Use motivational interviewing, active listening, and mindset strategies to help clients clarify priorities, follow through on commitments, and strengthen emotional resilience.

• Facilitate community workshops on self-defense, nervous system awareness, and practical tools for managing daily stress.

• Lead martial arts seminars that promote physical conditioning, mental strength, discipline, and personal development.

• Support clients in building sustainable routines, regulating overwhelm, and improving focus and decision-making through structured coaching frameworks.

• Mentor youth and adults through confidence building, emotional stability, and personal growth journeys.

Unique On The Go Corp

June 2023 - July 2024, New York, NY

At Unique, I excelled in delivering exceptional customer service to rental car customers. As a collaborator and supervisor, I ensure a comprehensive and positive experience. Greeting customers warmly, assisting with inquiries, and prioritizing passenger safety and satisfaction define my roles. Using effective communication skills, I collaborated with team members and adhered to safety protocols. With continuous training, enhanced my coaching skills, which contributed to our success and left a lasting positive impression on customers. Queens Connection

Founder, October 2018 - January 2024 - New York, New York As a Digital Marketing Consultant/Solopreneur, I led a dynamic business, creating strategies and managing campaigns for a diverse clientele. With expertise in SEO, PPC, social media, and content marketing, I drove engagement, leads, and conversions. I fostered strong client relationships, delivering measurable results and driving business growth through innovative digital marketing initiatives. My entrepreneurial spirit, creativity, and commitment to continuous learning enabled me to stay ahead in a rapidly evolving industry, consistently exceeding client expectations and achieving success. Businesses include The Atelier Music Studio, with Zé Luis, 8 times Grammy nominee, Barbi Li Real Estate Team, skills that I utilize to this day on my startup. EDUCATION

Some College at Federal University of Paraiba; Joao Pessoa, Brazil — Psychology Bachelor,

2004 - 2006

2 years in, Anatomy, Introduction to Psychology, Social Psychology, Gestalt, Positive Psychology, Behavioral-cognitive, and NLP. Royal Brisbane International College; Brisbane, Australia - Certificate II in Hospitality Operations - 2010

For aspiring food and beverage attendants wanting to build an exciting career in the growing hospitality industry as a career learning the necessary skills to serve and manage a variety of formats with the practical skills to deliver great customer service in a range of hospitality settings such as restaurants and cafes. Evercoach, Business Coaching · (August 2023 - October 2023) Teaches valuable insights and skills to excel in the field of business coaching. Through rigorous training and practical exercises, participants learn proven strategies and techniques to drive business growth, enhance leadership skills, and achieve client success.

Evercoach, Fundamentals of Coaching - May 2023 - July 2023 Designed to provide participants with essential skills and knowledge to excel in coaching practice. Covering key principles and techniques, this course equips individuals with the foundation needed to support clients effectively and facilitate positive change. Through interactive learning modules and practical exercises, participants gain confidence in their coaching abilities and develop a deeper understanding of the coaching process.

Certified Master Coach Level 2, Success Coach - Nov 23 to July 2024 The Symbiosis Certified Life Coach course mentors essential skills and techniques to empower individuals for personal and professional growth. Symbiosis NLP Coaching - Nov 2023 to July 2024

The Symbiosis NLP Coaching course offers comprehensive training in Neuro- Linguistic Programming (NLP), empowering individuals to unlock their potential and achieve personal and professional success.

SKILLS

• Strategic Coaching & Mentorship

• Leadership & Team Development

• Client Relationship Management

• Digital Marketing & SEO Optimization

• Public Speaking & Workshop Facilitation

• Emotional Intelligence & Conflict Resolution

LANGUAGES

• English (Fluent)

• Portuguese (Fluent)

• Spanish (Conversational)

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