Remote Call Support & Customer Interaction Coordinator Candidate
Resume:
William Burgess
Kerrville, TX *****
*************@*****.***
Work Experience
Landscaping
Kerrville, TX
July 2025 to Present
• Maintained residential and commercial properties through lawn care, tree trimming, and land clearing
• Safely handled landscaping equipment and tools in outdoor, labor-intensive environment
• Supported septic system maintenance by servicing tanks and applying chlorine treatments per guidelines
• Demonstrated reliability, physical endurance and attention to safety across daily assignments Kayak Rentals
Kerrville Kayak and Canoe-Kerrville, TX
March 2025 to July 2025
• Assisted a high volume of customers daily by recommending appropriate kayaks based on experience level, group size, and river conditions
• Provided clear instructions on equipment use and safety before launch
• Set up and launched rentals efficiently while maintaining a positive customer experience
• Managed customer flow during busy periods and ensured timely turnaround of equipment Sales Associate
The UPS Store - Retail Center Sales Associate-Kerrville, TX June 2023 to December 2023
• Assisted customers with shipping, packaging, and retail services in a fast-paced environment
• Operated cash register and handled transactions accurately
• Prepared and packaged shipments to meet carrier and customer requirements
• Maintained store cleanliness and organization while supporting daily operations Pool Attendant
Yogi Bear's Jellystone Park-Kerrville, TX
June 2022 to August 2022
• Maintained pool cleanliness and water quality by cleaning facilities and mixing chemicals according to safety standards
• Worked collaboratively with a team to ensure pools remained safe and operational during peak hours
• Monitored pool areas and responded promptly to guest needs and safety concerns
• Followed established procedures to maintain a clean and safe environment Security Guard
Yogi Bear's Jellystone Park-Kerrville, TX
June 2022 to June 2022
• Monitored park grounds to ensure guest safety and enforce park rules
• Assisted visitors with questions and directions while maintaining a professional presence
• Reported incidents and communicated effectively with staff as needed
• Helped maintain a safe and orderly environment during park operations Pool Attendant
Yogi Bear's Jellystone Park-Kerrville, TX
June 2021 to July 2021
• Assisted with daily pool operations, including cleaning and chemical maintenance
• Supported team members during busy periods to ensure smooth operation
• Maintained safety and cleanliness standards in guest areas
• Helped create a positive experience for park guests through attentiveness and teamwork Education
Economics (College)
Schreiner University-Kerrville, TX
August 2025 to Present
High school diploma
Our Lady of the Hills Catholic High School-Kerrville, TX August 2021 to May 2025
Skills
• Customer Communication
• Communication skills
• Web accessibility
• Guest services
• Microsoft Powerpoint
• Sales
• Microsoft Office
• macOS/Apple Ecosystem
• Computer skills
• Math
• Cash Handling & Transaction Accuracy
• Organizational skills
• Hospitality
• Time Management
• Analytical Thinking
• Photo editing
• Mac OS
• Photography
• Digital marketing
• Customer support
• Guest Relations
• Ethernet
• Retail Sales
• Negotiation
• Computer-Based Data Entry
• Microsoft Word
• Customer service
• Merchandising
• Microsoft Excel
Languages
• English
Certifications and Licenses
Driver's License
January 2024 to January 2032
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