Customer Service Professional with Problem-Solving Expertise

SKILLS

EXPERIENCE

Skiler Asaf

+832******* ****.******@*****.*** Pinehurst, TEXAS 77362

Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment.

• Customer needs assessment • Safety standards training

• Able to lift fty pounds • Meeting deadlines

• Computer pro ciency • Outgoing personality

• Creative problem solving • Multi-Task Management

• Customer service • Problem solving

• Flexible and adaptable • Guest and client satisfaction

• Licensed First Aid and CPR • Following regulations

• Safety practices • Strong team member

• Team building • Cleaning spills

• Flexibility • Computer application knowledge

• Time management • Cleaning and sanitizing

• Cash handling

CASHIER

HEB

Magnolia Tx, TX

August 2024 - December 2024

• Operated cash register and accurately processed payments, returns, and exchanges.

• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

• Built and maintained positive working relationships with co-workers.

• Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

• Provided excellent customer service by greeting customers and o fering assistance.

• Helped restock shelves when necessary to maintain an organized display area.

• Accurately processed customer payments using cash, credit cards, and checks.

• Developed strong customer relationships to support satisfaction and loyalty.

• Utilized problem solving skills to e fectively handle di cult situations. MEMBER SERVICE REPRESENTATIVE

Saddle River Range

Conroe, TX

January 2024 - July 2024

Performed account maintenance activities such as opening accounts, issuing cards, and processing deposits and withdrawals.

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• Provided excellent customer service by assisting, responding to, and resolving customer inquiries.

• Handled sensitive and con dential information with discretion to maintain department security.

• Processed member applications, updated accounts, and maintained records.

• Collaborated with other departments to ensure prompt resolution of customer complaints or disputes.

• Utilized cash handling techniques to process payments accurately and e ciently.

• Built and maintained customer relations by providing high-quality services. Provided excellent customer service to members, with a special focus on resolving any issues in a timely and e cient manner.

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• Developed relationships with members to build loyalty and trust.

• Managed a high volume of incoming calls and emails, professionally and e ciently addressing member needs.

• Conducted member outreach and retention e forts, including follow-up calls and personalized communications. RECREATION LEADER

Bluejack National

Montgomery, TX

April 2021 - November 2023

Planned and facilitated recreational activities for children of all ages, including arts and crafts, sports, games, music, dance and outdoor activities.

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• Collaborated with other sta f members to develop innovative ideas for activities.

• Demonstrated strong leadership skills while supervising large groups of children in various settings.

• Adapted programming to accommodate di ferent age levels or disabilities.

• Developed positive relationships with participants to ensure a safe and enjoyable atmosphere.

• Maintained accurate records of attendance, program evaluations and incident reports.

• Organized team-building activities to encourage collaboration among participants.

• Facilitated communication between parents and guardians and sta f members.

• Managed inventory of supplies necessary for successful implementation of programs.

• Emphasized teamwork by rewarding collaborative e fort.

• Ensured compliance with local health codes during food preparation at events.

• Ful lled medical duties by attending to participant injuries.

• Utilized problem-solving skills to resolve con icts between participants. Assessed needs and interests of individuals and groups and planned activities around available equipment and facilities.

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Explained rules and safety procedures to participants in recreational activities and demonstrated use of materials and equipment.

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• Supervised and coordinated work activities of personnel, such as training sta f members and assigning work duties. DOG DAYCARE ATTENDANT

Willow Creek Ranch of Tomball

Tomball, TX

August 2021 - February 2022

• Fed and cared for up to hundred pets per week during the owners' absences Pitched in with laundry duties, such as washing, drying, and folding towels, to ensure a smooth work ow during busy periods

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• Kept dogs safe by keeping an eye out for aggression and dog ghts and in the environment Prepared food and formulas to meet the speci c needs of the animals in my care, ensuring that they received safe and nutritious meals

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• Followed all pet care plans, medication requirements, and dietary restrictions while providing care

• Kept the play yards, kennels, and cages clean and orderly EDUCATION

• Walked over fty dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners

• Emptied kennels, runs, and exercise areas of animal waste, depositing it in trash cans or in-ground septic systems GROCERY BAGGER

Brookshire Brothers

Magnolia, TX

November 2020 - August 2021

• Swept and mopped oors, cleaned up spills, and collected trash

• Assisted customers in loading groceries into their vehicles

• Willingly worked extra hours and shifts to meet tight shipping deadlines during busy periods

• New associates were interviewed, hired, and trained by me

• Double-checked prices and retrieved merchandise for customers

• Greeted each and every customer

LIFEGUARD

Typhoon Texas/houston

Katy, TX

June 2019 - July 2021

Provided customers and guests with detailed safety rules and procedures for [Type] and [Type] activities, which resulted in a [Number]% reduction in incidents

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• Ensuring the patrons' safety in and around the pool Warned patrons about unsafe or hazardous Thunderstorm conditions and suggested alternative activities during closures

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• Conduct safety and cleanliness inspections of recreational facilities

• I'm on the lookout for patrons and use a rescue tube from the guard stand to keep an eye on them

• Work with other lifeguards to schedule shifts

Learned and maintained pro ciency in rst responder skills such as First Aid and CPR in order to provide the best possible care to people in distress

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Use training and medical supplies and equipment to rescue and examine injured people and, if necessary, administer rst aid or cardiopulmonary resuscitation

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• Ensured patrons' safety on pools and beaches

• Keep a close eye on the swimmers and am quick to spot those who are in trouble CHURCH NURSERY WORKER

Magnolia's First Baptist Church

Magnolia, TX

March 2016 - August 2019

• Created welcoming, caring environments for all children by establishing and enforcing rules to ensure their safety

• Created a fun and safe learning environment for a group of children with a variety of learning styles Watched children to see if there were any issues with their emotional or physical development, and I worked with parents and supervisors to address any concerns

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Taught children how to make paintings, drawings, paper crafts, and decorations as well as other crafts and activities to help them develop their gross and ne motor skills

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Chose appropriate stories based on the ages of the children and teachable moments, read to groups, and facilitated content-based discussions

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• Kept areas clean, organized, and stocked, as well as sanitized surfaces and toys for each class Used behavior redirection observed play activities to identify positive behaviors and areas for improvement, and when necessary

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HIGH SCHOOL

Magnolia High School, TX

Jan 2021

CERTIFICATIONS

REFERENCES

VOLUNTEER EXPERIENCE

COMPLETED COURSEWORK TOWARDS

SOME COLLEGE IN HIGH SCHOOL TEACHING

Lone Star College-Tomball, TX

• First Aid/CPR Certi ed

References available upon request

BUILDING BEDS

Sleep in Heavenly Peace

Montgomery, TX

July 2023 - July 2023

Contact this candidate