Senior Customer Service Specialist with 15+ Years Experience
Resume:
B
ALEXIA
BUCKALOO
******@************.**
m
Irving, TX 75060
SUMMARY
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. MORE THAN 15 YEARS GREAT CUSTOMER SERVICE Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
SKILLS
Talent Development
Schedule Coordination
Project Management
Audit Support
Call Center Operations
Training and Mentoring
Workflow Management
Call Monitoring
Customer Service
Training and Coaching
Problem-Solving
Cash Handling
Customer Relationship Management
(CRM)
Decision-Making
MS Office
EXPERIENCE
Customer Service Manager
Irving, TX
AGV FINANCIAL/ Feb 2017 to Current
Provided exceptional customer service to ensure customer satisfaction. Developed and implemented strategies for providing excellent customer service experience.
Monitored staff performance to ensure adherence to customer service standards. Conducted regular training sessions for staff on new products, services, and customer service techniques.
Developed policies and procedures related to customer service operations. Reviewed completed work to verify consistency, quality and conformance. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Maintained accurate records of customers' interactions with the company in order to provide better future services.
Assisted in developing an effective system for tracking client requests from initial contact through resolution.
Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents. Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
EDUCATION AND TRAINING
High School Diploma
Sunset High School May 1994
Dallas, TX
LANGUAGES
Spanish:
Professional
Contact this candidate