Personal Assistant
Resume:
Denise McLean
*****, ***** ******* • +1-646-***-****
*************@*****.***.**
UHNW Assistant Profile
Summary
Accomplished assistant and private service professional with aptitude for delivering bespoke services to UHNW individuals, Royal Families, and Corporate Individuals across America, Australia, and Dubai. Adept in administrative support, event coordination, inventory management and confidential lifestyle support tailored to individual client preferences. Proven expertise in coordinating travel, household operations, and elite in-flight service, ensuring seamless guest experiences. Recognised for discretion, operational precision, and strong leadership in high-pressure, on-demand environments. Skilled in vendor negotiation, computer literacy, and cost control to optimise budgets whilst maintaining luxury standards.
Core Competencies
Private Household Management Traveling Assistant Services UHNW Client Relations Cultural Etiquette & Protocols Luxury Guest Experience Confidentiality & Discretion Fine Dining Service Menu Planning & Catering Travel & Lifestyle Coordination Household Administration Crew Leadership & Training Vendor & Supplier Negotiation Budget & Cost Control Inventory & Supplies Management Event & Special Arrangement Planning Aviation & Onboard Service Excellence Safety & Security Compliance Conflict Resolution & Problem Solving Complex Inbox Management
Career Experience
UHNWI, Miami Florida 10/2024 - Present
Personal/ Executive Assistant
Manage complex daily events, logistics and coordination, proactively anticipating and addressing the principal’s needs
Comprehensive support to the principal including calendar and inbox management, scheduling meetings and execution of ad hoc projects
Act as the principal’s right hand, provide insights, anticipate needs and ensure their time, attention and energy are focused on the necessary priorities
Manage expenses, document control and general administration
Lead, supervise and provide direction to house staff
Paying bills and managing household related expenses to include ordering supplies for both properties
Personal flight attendant on all flights including arranging catering, menu planning, arranging accommodation and transportation
Anticipate the principal’s needs and deliver unobtrusive, high-level service
Maintain exceptional organisation, cleanliness and home readiness at all times
Support travel planning, itineraries and logistics (domestic and international)
Run errands, manage orders/ deliveries and liaise with household staff, vendors and service providers across both properties
Provide light cooking and assist with meal planning
Uphold strict confidentiality, privacy and professional boundaries
Tough Automotive 10/2023 – 10/2024
Administration Manager
Manage comprehensive accounting tasks using XERO, including invoicing, accounts receivable/ payable and reconciliations
Provide robust HR support oversee candidate sourcing, screening, interviews and onboarding documentation
Organise corporate events and manage complex travel and accommodation for executive staff
Answer and direct calls from main office line
Oversee daily office operations and address employee needs, including IT equipment, printers, supplies, workspace setup and maintenance
Strategically partner with the Director to optimize business operations, enhance efficiency and support growth initiatives
Handle wholesale deal bookings, document management and financial reporting including P&L statements
HNWI 07/2022 – 10/2023
Executive Assistant/ Office Manager
Managed daily operations by overseeing the calendar, communications and document flow
Facilitated high-level meetings, prepared agendas and ensured actionable follow-ups
Streamlined office operations, managed supplies and coordinated maintenance
Organised logistics for clients and internal management events, including travel and accommodations
Handled reimbursement processes in a timely and efficient manner
Aginic Holdings Pty Ltd 06/2021 – 06/2022
Executive Assistant/ Office Manager (Maternity Leave Contract)
Supported senior management with daily operations, client’s liaisons and event coordination
Enhanced operational processes by assisting with the preparation of presentations, proposals and reports
Managed domestic and international travel arrangements, ensuring operational continuity and efficiency
Ensured compliance, safety standards and smooth office functioning
Prince Group Holdings 07/2018 – 06/2021
Personal/ Executive Assistant
Managed the refurbishement and renovation of a BD 700 Bombardier Global Express
Coordinated extensive household and office management tasks, contributing to smooth daily operations
Managed a fleet of vehicles, overseeing servicing and repairs to ensure operational readiness
Supported travel arrangements and event coordination, maintaining high operational standards
Ad-hoc support to broader Executive team when necessary, being flexible with a smile and can-do attitude
Rejuvenation Clinics of Australia 08/2017 – 07/2018
Medical Receptionist
Spotlight Group 12/2016 – 07/2017
Executive Flight Attendant (Contract Role)
MG Events 10/2016 – 12/2016
Events Executive
Russell Reynolds Associates 11/2015 – 10/2016
Executive Receptionist (Maternity Leave Contract)
Qantas Airways 06/2012 – 11/2015
Flight Attendant
QGC 01/2012 – 05/2012
Induction Coordinator (Maternity Leave Contract)
Dubai Air Wing Royal Flight 09/2008 – 12/2011
Executive Assistant Flight Attendant for the Dubai Royal Family
Emirates Airline 08/2003 – 06/2008
Flight Attendant – First Class
Ord Minnett Ltd 07/1999 – 05/2003
Executive Assistant
Alectus Personnel Pty Ltd 06/1996 – 06/1999
Receptionist
Hospitality Industry 06/1991 – 06/1996
Various Roles
Education
High School Diploma Yeronga State High School, Brisbane, Australia
Professional Certifications & Licenses
Current First Aid Certificate
American Drivers Licence
Australian Drivers License
Certificate in Deportment and Personal Grooming
Languages
English: Fluent
References will be Available Upon Request
Contact this candidate