Residential Leasing Professional & Leader with Strong Customer Service

Daniel J. Snow

Phone: 937-***-****

Email:*********@*****.***

Address: New Carlisle, OH 45344

Experience

Leasing Professional -Redwood Apartment Neighborhoods. Fairborn, OH

March 2022 – March 2024

Customer Service: Point of contact between community residents and general manager. Managed all office communications to residents. Addressed resident concerns and created requests to the maintenance team.

Sales: Provided resident tours, resulting in 62 move-ins during a 3-month span.

Documentation management: Processed sensitive personal information through rental

applications, background checks, employment/pay stub verification, etc.

Inspected properties to adjust billing at resident move-out.

Leadership: Engaged in weekly meetings with leadership focused on training, team building, and community performance. Cable.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Leasing Manager-Anderson Resources, Inc. Fairborn, OH

July 2018 – August 2021

Provide supervision to leasing staff which included training of policies office procedures and documentation.

Assisted in growth opportunities to staff on daily basis and oversaw disciplinary action as necessary based on corporate policies.

Acted as primary liaison between community residents and corporate office.

Created and maintained partnerships with company vendors and community partners.

Facilitated social events for residential community.

Assisted in processing of financial payments and rent agreement documentation.

Acted as primary contact for legal proceedings as requested.

Assistant Manager, Mike's Carwash. Beavercreek, OH

March 2014 – July 2018

Oversaw daily functioning of 17+ company staff.

Maintained scheduling system and assisted in financial deposits.

Facilitated inventory documentation.

Acted as primary liaison between General Manager and staff.

Maintained appropriate upkeep of mechanical equipment and daily maintenance inquiries

Skills

Interpersonal Skills:

CommunicationTime Management Budgeting Leadership

Customer Service Negotiation/Mediation

Professional Skills:

Microsoft Office (Word, Excel, etc.) Type 62+ WPM

Yardi CRM Google Social Media/Marketing

EDUCATION:

2001: Diploma

Fairborn High School: Fairborn, OH (Class of 2001)

2001: State Tested Nurse Aid Certification (S.T.N.A.)

Daysprings Rehab Center Enon, OH

2004: Culinary Specialist (American Culinary Federation)

United States Navy, San Antonio, TX

MILITARY:

United States Navy- U.S.S. Bataan (LHD-5)

11.17.2003 – 10.02.2006 (Honorably Discharged)

References available upon request.

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