Customer Service & Retention Specialist Resume

KAZIA KEMP

Ogden, Utah 801-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Team player with strong communication and problem-solving skills. Fast learner with extensive customer service experience. Self-motivated, dependable, and adaptable with a proven record of integrity and professionalism. Skilled at retention, sales support, and managing high call volumes. Passionate about helping customers and supporting business growth through personalized service and proactive solutions.

CORE SKILLS

- Customer Service

- Retention & Sales

- Problem Solving

- Communication & Teamwork

- Remote Collaboration (Zoom, Slack)

- Self-Motivation & Adaptability

- Conflict Resolution

- Call Center Experience

EXPERIENCE

Customer Service / Retention / Sales Specialist - Rocket Lawyer Ogden, Utah Nov 2016 - May 2025

- Managed customer retention by contacting expired accounts and resolving concerns

- Reinstated customers into suitable plans and resolved a variety of account issues

- Provided top-tier support, built rapport, and ensured satisfaction in every interaction

- Exceeded retention goals by proactively identifying client needs and presenting solutions

- Supported legal plan sales and educated clients on service benefits and upgrades EDUCATION

Ogden High School - Graduated 2012

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