Experienced Customer Service Professional Seeking Growth
Resume:
Raven Capunay
Zanesville, OH *****
*********@*****.***
I possess over 12 years of experience in customer service and consider myself to be an outgoing, organized team player with excellent communication skills. I am dedicated, reliable, and take pride in being the first to arrive and the last to leave. Throughout my career, I have consistently demonstrated a strong ability to adapt quickly and effectively to new roles. While I value the financial aspect of work, my primary motivation comes from contributing to a cohesive team, satisfying customers, and fostering their loyalty. I am seeking to join a reputable company that recognizes the value of all its employees and is in need of a hardworking team member who is committed to contributing to the organization's success. I thrive in a fast-paced environment and am adaptable to various tasks. Thank you for your consideration. Work Experience
Server/Manager
Toms Ice Cream Bowl-Zanesville, OH
June 2020 to Present
Tom's has been a beloved establishment in Zanesville since 1948, offering a quaint and historical dining experience. As servers, we prioritize customer satisfaction from the moment they step through the door until they bid farewell. In addition to providing service with a smile, I assist with clerical duties and operate the POS system as necessary. With my extensive experience, I am responsible for opening the store almost every day and possess comprehensive knowledge of its operations. Line Cook / Food Prep/ Host
Roosters-Zanesville, OH
December 2017 to December 2019
I began as a host, then transitioned to the kitchen, where I oversaw various stations and managed inventory and food preparation. I was responsible for ensuring timely plating of dishes and maintaining food safety standards. I initiated kitchen operations two hours prior to business hours. I enjoyed contributing to the team and the establishment.
Store Manager
Subway-Zanesville, OH
March 2017 to September 2018
I swiftly rose to the position of store manager at Subway after just six months of dedicated work. I was responsible for opening the store six days a week at 5:30 am, managing various tasks, creating the weekly schedule, and overseeing the ordering and storage of inventory. I ensured that sales were strong and labor costs were minimized while also managing deposits, change, customer service, and addressing any complaints. I also took pride in maintaining a clean and sanitary environment for customers to enjoy their food. My time at Subway was truly a valuable experience, and I am grateful for the opportunity. Crew Leader / Key Holder
Shell gastion-Zanesville, OH
February 2011 to April 2016
When I turned 18, I started working at a small bp gas station in Norwich, Ohio. I did everything from running the register to cleaning the bathrooms. After three years, they opened a new Shell gas station in Zanesville, Ohio, and I became a key holder and crew leader, managing both the inside and the drive- thru. Despite the hard work, I really enjoyed my time at the gas station. Cashier/Customer Service
Dairy Queen-Zanesville, OH
January 2008 to October 2011
Working at Dairy Queen was a formative experience for me. I started at 15 1/2 as a cashier, handling drive-thru, front register, and making ice creams. I also learned to decorate ice cream cakes and maintain a clean environment. It taught me leadership and customer service skills, shaping me into the hard worker I am today. I'm grateful for the opportunity they gave me at such a young age. I was called back every spring for three years until I was 18 before working full-time at BP. Education
Zanesville High School - Zanesville, OH
August 2008 to May 2011
High school deploma in General
Skills
• Supervising Experience
• POS
• Cash Handling
• Management
• Kitchen Experience
• Merchandising
• Retail
• Cleaning Experience
• Sales
• Food Service
• Food Prep
• Team Building
• Retail Sales
• Grill
• Key Holder
• Training
• Kitchen Management Experience
• Shift Management
• Microsoft Word
• Serving Experience
• Cooking
• Inventory
• Food Preparation
• Busser
• Meal Preparation
• Food Safety
• Food Handling
• Store Management Experience
• Upselling
• Loss Prevention
• Restaurant Experience
• Scheduling
• Inventory Control
• Kitchen Staff
• Customer Service
• Host
• Leadership
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