Dynamic Operations Leader with Client-Facing Expertise
Resume:
Dylan Ferreira
Douglas, MA *****
***************@*****.***
Willing to relocate: Anywhere
Work Experience
Store Manager
Caroline's Cannabis-Uxbridge, MA
Present
Open and close store front
Maintain inventory
Designate breaks for employees
Uphold excellent customer service
Account Manager
Regenerative LLC-Uxbridge, MA
December 2023 to Present
Roles include:
Maintaining great relationships with currently 10 accounts, and 70 accounts tied to the brand; Navigating to these stops in a timely and efficient fashion
Reaching out to accounts for reorders, merchandise for their bud-tenders and dispensary staff. Offering exceptional customer service and support to all of our partners and accounts Staying up to date on inventory menus and offering the best service to our accounts by providing fun pop up events to help sell through.
Following through with emails and phone calls to clients Generating morale
Lead Cultivator
Regenerative LLC-Uxbridge, MA
October 2023 to Present
Responsibilities included:
keeping a team organized and functional in terms of plants schedule (Veg/flower) Teaching teams to operate as units through out hoop houses to ensure time management was at best capacity
Checking for stress, signs of over watering, nutrient burned, or IPM issues in all 8000 plants and logging every step
Kept compliant with METRIC
IPM Manager
Regenerative LLC-Uxbridge, MA
August 2023 to Present
Integrated Pest Management Role included several responsibilities: Maintaining correct chemical consistencies in order to neutralize mold and bugs Having exceptional vehicle handling abilities and ability to drive a tanker with a spray pump attached. Making sure the chemicals were sprayed at specific time Keeping an organized log of each time the IPM was used Training new employees to assist with the IPM process Cannabis Cultivator
Regenerative LLC-Uxbridge, MA
July 2023 to Present
Helped maintain over 8000 cannabis plants by planting, trimming, cutting, and processing cannabis for MA biggest tier 10 cannabis farm
Maintaining a consistent schedule, allowing time to analyze problems such as: Mold, pest, weather conditions, and sun positions
Greenskeeper
Whitinsville golf-Whitinsville, MA
April 2023 to Present
Making sure grass is week kept and nourished. Mechanical work around the shop. Mixing of chemicals for green keeping
CNA - Certified Nursing Assistant
St Camillus Residential Health-Whitinsville, MA
2018 to 2021
Took care of patients who had dementia. Took care of people’s daily needs. Professional Driver
NEW WORLD VAN LINES-Auburn, MA
2010 to 2018
Drive tractor trailers professionally across all 50 continental US Licensed Insurance Broker
Goji Insurance-Hudson, MA
September 2015 to May 2016
- Produced insurance policies for various carriers including: Traveler’s, Safe Co., Esurance, The General, Dairyland, Mercury, Allstate, and Progressive.
- Obtained several state personal lines licensed including: MA, VA, PA, OH, TX, WA, SC, and TN.
- Analyzed accident reports from the RMV.
- Determined risk based off each client’s motor vehicle records and assessed which companies would off the best rates.
- Formulated strategies for clients to better their insurance needs. Loan Underwriter
Digital Federal Credit Union-Marlborough, MA
January 2015 to April 2016
- Perform various duties associated with processing Direct and Indirect loan applications and dealer packages for funding including pulling credit reports and opening new memberships, as necessary.
- Analyze information received to determine loan integrity and perform Quality Control on loan packages prior to booking. Follow guidelines to limit risk exposure to fraud and losses. Review exceptions and escalate when necessary.
- Book loans to host system and provide timely funding to members and dealer partners.
- Prepare and disburse thorough and accurate loan closing documents. Follow up on "call backs" and member payoff calls in order to "close" the loan.
- Provide timely and accurate information on the Credit Union's loan programs, as well as prompt, courteous, and professional service to members, branch staff, and dealer partners.
- Promptly answer calls presented to the Consumer Loan queues and maintain a limited amount of "not ready" time.
- Achieve monthly sales goals and referrals by identifying members' needs and by making appropriate referrals to develop the "Primary Financial Institution (PFI)" relationship.
- Video Conference Coordinator - Assisted in the development of "Live Expert Virtual Teller," a system of which video conference was used to help members who could be present at a branch.
- Familiar with Equifax, Experian, and Trans-Union credit reporting agencies, and have a strong understanding of each credit scoring module.
- Strong communication skills via telephone and in person. Assembly Worker
Poly Vinyl-Sutton, MA
2011 to 2012
Production and assembly of plastic production line work Education
General Studies / Criminal Justice (Associate's degree) Quinsigamond Community College-Worcester, MA
2011 to 2014
Associate's degree
Commercial driving (New England Tractor Trailer Certificate and CDL A license)
New England Tractor Trailer Training School of Massachusetts-Pawtucket, RI Bachelor's degree
Skills
• Driving
• Hospice care
• Negotiation
• Store management
• Product demos
• Upselling
• Direct sales
• Customer service
• Operations management
• English
• Branch manager experience
• Administrative experience
• Time management
• Cashiering
• Leadership
• Cash register
• Distribution center
• ICU experience
• Call center
• Business development
• Alzheimer's care
• Warehouse experience
• Logistics
• Marketing
• Word processing
• CRM software
• Communication skills
• E-commerce
• B2B sales
• Cultivation (10+ years)
• Analysis skills
• Quality control
• Microsoft Outlook
• Phone etiquette
• Attention to detail
• Microsoft Excel
• Underwriting (2 years)
• Manager experience
• HVAC
• Acute care
• Tractor-trailer (7 years)
• Sales
• Salesforce
• Microsoft Powerpoint
• Computer skills
• Account management
• General management
Certifications and Licenses
Cannabis Cultivation
Present
Air Brake Endorsement
AED Certification
CNA
CDL A
Driver's License
State Tested Nursing Assistant
Pallet Jack Certification
CPR Certification
Insurance Producer License
CDL
First Aid Certification
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