Customer Service & Admin Specialist with Remote Readiness

Heaven Cuthbertson

Washington, DC ***** 202-***-**** *************@*****.***

Career Objective

Dedicated and personable professional with over three years of experience delivering high-quality customer and administrative support. Skilled in communication, multitasking, and virtual collaboration. Proven ability to resolve inquiries efficiently, maintain accurate records, and contribute to team success in both remote and in-person environments. Seeking a position that values strong organization, adaptability, and commitment to excellent service. Professional Experience

Verizon Wireless — Sales & Customer Service Representative Lanham, MD Sep 2024 – Nov 2024

• Handled inbound and outbound customer communications, promoting service plans and resolving account concerns.

• Maintained accurate documentation and digital records while supporting team goals.

• Developed persuasive communication skills through client outreach and relationship building. TJ Maxx — Customer Service Associate Washington, DC Feb 2023 – May 2023

• Delivered attentive service and assistance to customers at checkout and on the sales floor.

• Processed sales, returns, and exchanges while balancing the cash register accurately.

• Maintained store presentation and supported efficient operations in a high-traffic environment. Hamilton Hotel — Guest Services & Housekeeping Support Washington, DC Jun 2022 – Sep 2022

• Ensured guest satisfaction by maintaining cleanliness and order throughout hotel facilities.

• Reported maintenance issues promptly and followed safety protocols.

• Supported team coordination and contributed to consistent service quality. Key Skills

• Customer Service & Conflict Resolution

• Microsoft Office & Google Workspace

• Data Entry & Scheduling

• Communication & Team Collaboration

• Organization & Time Management

• Remote-Work Readiness (Email / Chat Support)

Education

High School Diploma – Washington, DC

Completed coursework in business communication and digital literacy. References

Available upon request.

Cover Letter

Dear Hiring Manager,

I’m excited to apply for an open position within your company. With over three years of hands-on experience in customer service and administrative support, I’ve developed strong communication skills and a commitment to helping customers quickly and professionally. I’m confident that my reliability, attention to detail, and ability to thrive in remote environments would make me a great fit for your team. Thank you for considering my application.

— Heaven Cuthbertson

Contact this candidate