Client-Focused Lab Operations Specialist

M. Monique Melchor

832-***-**** ️ **********@*****.***

Professional Summary

Client-focused laboratory professional with extensive experience supporting clinical operations through clear communication, issue resolution, and service coordination. Proven ability to manage high-volume client interactions, resolve specimen and reporting issues, and collaborate with laboratory teams to ensure timely, accurate testing. Recognized for professionalism, reliability, and commitment to patient-centered service. Core Skills

● Client & Provider Communication

● Issue Resolution & Escalation

● Specimen Status & Tracking

● Service-Level Agreement (SLA) Support

● Workflow Coordination

● Documentation & Reporting

● Email & Phone Support (High Volume)

● MS Office (Word, Excel, Outlook)

● Cross-Functional Collaboration

Professional Experience

Specimen Management Specialist

Labcorp – Houston, TX

May 2007 – Dec 2025

● Served as a primary point of contact for clients, providers, and internal laboratory departments regarding specimen status and test reporting.

● Handle high volumes of inbound and outbound calls and emails to resolve service issues efficiently and professionally.

● Investigate and resolve specimen discrepancies, delays, and reporting concerns to maintain client satisfaction.

● Coordinate with multiple laboratory locations and departments to ensure testing needs are met.

● Expedite priority samples to support timely patient care and minimize service disruptions.

● Prepare and distribute reports through internal systems while maintaining accurate documentation.

Key Achievement: Awarded Laboratorian of the Year for exceptional client service, accuracy, and teamwork.

Lab Assistant

Labcorp – Houston, TX

May 2007 – May 2014

● Ordered laboratory supplies, obtained pricing quotes, prepared purchase orders, and maintained expense logs.

● Assisted with diagnostic and therapeutic laboratory procedures.

● Followed strict safety protocols for handling and disposing of hazardous materials.

● Cleaned and sanitized laboratory equipment and workstations in compliance with health regulations.

● Prepared specimens for incubation and staining.

● Operated laboratory equipment, including Confocal Imaging Systems. Production Technician

Immucor Gamma – Houston, TX

January 2003 – May 2007

● Performed routine equipment maintenance and minor repairs to minimize downtime.

● Inspected products and machinery to ensure quality and production efficiency. Inbound Customer Service Representative

Telecheck Services, Inc. – Sugar Land, TX

January 2001 – January 2003

● Handled 200+ inbound calls daily in a fast-paced global call center environment.

● Resolved customer inquiries efficiently while maintaining high service standards. Education

Some College Coursework

Scarborough High School – Houston, TX

Aug 2000

Awards

● Laboratorian of the Year – Labcorp 2016

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