Operations Leader with Mission-Driven Excellence

ERIN BICKLE

Clover, S.C. ***** 843-***-**** ************@*****.***

About

Detail-oriented professional with extensive leadership experience in both military and civilian settings. Proven ability to manage operations, lead diverse teams, and achieve high-quality results. Skilled in conflict resolution, quality assurance, and fostering a mission-focused work environment. Committed to excellence and continuous improvement in fast-paced environments.

Skills

Leadership and Staff Development

Operational Oversight

Conflict Resolution

Effective Communication

Quality Assurance

07/2025 to Current

Rock Hill, S.C.

10/2024 to Current

Rock Hill, S.C.

01/2000 to 06/2010

Chicago, IL

Experience

General Manager

HOTWORX

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Trained employees on duties, policies and procedures. Conducted regular assessments of equipment functionality and maintenance needs. Led a team of sales representatives to achieve monthly sales targets and objectives. Oversaw digital marketing efforts, including social media and email campaigns, to drive traffic. Volunteer Guardian Ad Litem

SC Department of Children's Advocacy

Conducted comprehensive investigations to gather information and assess child situations. Established rapport with children, parents, families, teachers, and relevant professionals. Advocated for children's best interests in court by presenting findings and recommendations. Monitored court order implementation to ensure fulfillment of children's needs. Hull Maintenance Technician / Recruiting and Outreach US Navy

Managed Quality Assurance Program while enforcing stringent safety protocols. Monitored mechanical system performance to detect potential malfunctions. Conducted tests on components to verify operational integrity. Documented repair activities and maintenance records for compliance inspections. Inspected safety measures for all assigned tasks to ensure adherence. Collaborated with local organizations to promote military career opportunities. Guided applicants on military benefits, careers, and training programs. Education & Training

Basic Engineering Common Core and “A” School, Great Lakes, IL. Training in basic mechanical theory and technical documentation.

HT Strand Technical School, Great Lakes, IL, Training in drafting, mathematics, blueprint reading, quality assurance, use of tools, metal work, shop safety, and knowledge and comprehension of a variety of relevant skills and systems, such as welding, pipefitting and more. Extensive Training

Managing a Damage Control Training Facility, Shipboard CBR-D Operations, Preventative Maintenance Planning and Scheduling, Overseeing Routine and Emergent Repairs to Facility, Training Specialist to Perform Duties., Professional Selling Skills (PSS), Counseling and Guidance, Developing Rapport with Community Leaders, Children's Advocacy, Secondary Trauma, Foster Care System, Kinship Placements, State and Local Law

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