Remote Customer Support Specialist with Clarity and Care

Location:

Marion, IN

Posted:

December 30, 2025

Contact this candidate

Resume:

Tab *

Danielle Dominguez

Marion, Indiana 530-***-**** *****.****.**********@*****.*** https://www.linkedin.com/in/daniilifeconsulting/ Cybersecurity Portfolio: https://sites.google.com/view/danielledominguez-portfolio/home

Cybersecurity Analyst with hands-on experience in threat detection, incident response, log analysis, and vulnerability assessments. Proficient with SIEM tools (Splunk, AlienVault), Wireshark, Linux, Python, and SQL. Background in leadership, coaching, and remote operations; recognized for integrity, adaptability, and mission-driven collaboration.

RELEVANT SKILLS & EXPERTISE

Technical Skills & Tools

Operating Systems: Linux (Ubuntu, Kali), Windows, Android

Programming & Query Languages: Python, SQL (BigQuery, MySQL, MSSQL), Bash, PowerShell

Scripting & Automation: Created Bash and PowerShell scripts for log parsing, directory monitoring, and user account tasks in lab environments

Security Tools: Splunk, Wireshark, Tcpdump, Suricata, CyberChef, AlienVault

Web & Content Tools: WordPress (basic HTML/CSS), ChatGPT, Google Docs, Microsoft Word, Canva

Security Practices & Frameworks

Information Security, Network Security, Vulnerability Assessment, Threat Analysis, Log Analysis

Security Awareness Training, Incident Response, Security Policies & Procedures

Security Frameworks: NIST, CIS Controls

Software & Collaboration Platforms

Google Workspace, Microsoft 365, Zoom, Slack, Trello, Notion

PDFescape, LibreOffice, Grammarly, Calibre (eBook formatting), Voxer

Professional Strengths

Problem-Solving, Collaboration, Attention to Detail, Calmness Under Pressure

Ethical Decision-Making, Adaptability, Client Communication, Emotional Intelligence

Resilience, Clear Communication, Self-Directed Learning

CYBERSECURITY PROJECTS

TryHackMe Rooms: Utilized interactive, gamified virtual environment to enhance practical knowledge and hands-on skills:

●Linux Fundamentals (1, 2, & 3) and Linux Strength Training - Navigated directories and files, adjusted permissions, analyzed logs, explored common utilities

●Intro to Logs and Log Analysis - Identified log types, located logs, employed regular expressions (RegEx), and utilized command line and CyberChef for effective log analysis

●Analyzed network traffic using Wireshark to identify ARP spoofing, DNS queries, and TCP handshake patterns; applied packet filtering and protocol inspection to support threat detection and incident response

●Windows Fundamentals (1, 2, & 3) and Windows Forensics (1 & 2) - Acquired fundamental understanding of Windows, including file systems, user account control (UAC), control panel, system configuration, security, firewall, registry, and FAT/NTFS file systems; developed skills in accessing hives, utilizing registry explorer, and recovering files

●Conducted security log analysis and incident response using Splunk in simulated SOC environments; identified anomalies, correlated alerts, and responded to threats as part of Boss of the SOC training challenge

PROFESSIONAL EXPERIENCE

Cybersecurity Apprentice Self-Guided / Merit America / TryHackMe Remote 2024 – Present

Life Coach • Danii’s Doorway LLC, Chico, California (Remote) 05/2016 - Present

●Conducted user interviews with clients to uncover pain points and develop personalized action plans through emotional recovery by creating custom healing plans rooted in mindset work, goal-setting, and trauma-informed coaching; consistently supported clients transformation, resulting in a 90% return rate and multiple word-of-mouth referrals

●Designed digital content for client training and behavior tracking using secure cloud platforms, demonstrating skills in digital content management, user-focused design, and data privacy considerations.

●https://daniis-doorway-llc-life-coach.cms.webnode.page/downloads/

Delivery Specialist • Instacart, Shipt, Spark (Contractor) • Danii Doing It Now LLC, Marion, Indiana 05/2023 - Present

●Managed 100+ customer orders across multiple apps with 98% on-time delivery by strategically planning routes, maintaining clear communication, and proactively handling substitutions to ensure customer satisfaction.

●Built strong customer relationships and maintained high app ratings through efficient problem-solving, professionalism, and reliability under pressure.

●Analyzed customer orders and feedback to improve delivery efficiency and maintain high customer satisfaction ratings

Residential Cleaning Specialist • Short-Term Rentals (Contractor) • Mobile, Alabama 02/2022 – 05/2023

●Cleaned, staged, and reset short-term rental properties (Airbnb, VRBO) and real estate listings to meet strict client and guest expectations for cleanliness, presentation, and quick turnover.

●Executed standardized procedures with precision to meet time-sensitive compliance and client expectations—demonstrating skills in checklist-driven operations, quality assurance, and incident tracking under pressure

● Increased repeat business through reliability, attention to detail, and ability to meet tight deadlines between check-ins and showings.

Personal Assistant • Private Client (Erin), • Butte County, California 05/2013 - 09/2019

●Oversaw daily operations for a multi-residence property, managing schedules, appointments, visitors, errands, and household logistics with precision and discretion.

●Supervised and managed a team of 5 employees, assigning tasks, monitoring performance, and ensuring quality standards were consistently met.

●Handled research, inventory management, complaint resolution, and vendor coordination while maintaining professionalism in a fast-paced environment.

●Maintained oversight of property security, including surveillance system monitoring, safety checks, and response coordination.

●Managed bill payments, budget tracking, and procurement of household supplies, contributing to operational efficiency and client satisfaction.

EDUCATION, CERTIFICATES, & CERTIFICATIONS

Google Cybersecurity Professional Certificate • Merit America, Virtual 11/2025

●Cultivated holistic understanding of cybersecurity’s critical role in organizational security, privacy, and success, including how to systematically identify and mitigate risks, threats, and vulnerabilities

●Gained practical experience with Linux, SQL, Python and utilized SIEM tools, IDS, and network protocol analyzers for proactive threat management

●Applied knowledge to real-world scenarios, developing skills in proactive threat detection and response through completion of dynamic hands-on projects, including: conducting a simulated security audit, responding to a cyber incident, analyzing vulnerable systems, and completing an incident handler’s journal

Certificate

Name of Certifier

MM/YYYY

Google Cybersecurity Professional Certificate

In Progress, Expected

October 2025

Foundations of Cybersecurity