Cage Shift Supervisor with 19+ Years Experience
Resume:
Skills
Mathematics (Experienced)
Customer Service
Personal Service
Speaking
Active Listening
Critical Thinking
Judgment
Decision Making
Time Management
Computers
Electronics
Professional summary
Cage shift supervisor with over 19 years of experience in enhancing customer satisfaction and financial integrity in the gaming industry. Demonstrates strong skills in customer service, decision making, and critical thinking, with a proven track record of improving cashier processes and training staff to reduce errors. Passionate about optimizing workflows and fostering a collaborative team environment to achieve business goals efficiently.
Employment history
The Cromwell Las Vegas Hotel & Casino Cage Cashier Las Vegas, NV
Sep 2014 - Feb 2022
The Cromwell Las Vegas Hotel & Casino Total rewards representative Las Vegas, NV
Apr 2013 - Feb 2022
Stephanie Skeen
Cage shift supervisor
1093 Elation Lane, Unit 102, Las Vegas, US, 89002
**********@****.***
Ensure compliance with gaming regulations, enhancing operational integrity.
Securely manage customer transactions, maintaining confidentiality and trust.
Efficiently convert gaming checks and tokens, facilitating seamless patron experiences.
Uphold cage security, preventing unauthorized access and ensuring asset protection.
Accurately record transactions using cash registers, supporting financial accuracy.
Streamlined cash handling processes to enhance transaction speed, resulting in noticeable improvements in customer satisfaction and reduced wait times.
Enrolled new members, enhancing guest engagement and loyalty. Clarified membership benefits, increasing program participation. Promoted special offers, boosting guest interactions. Distributed guest offers, ensuring seamless experiences. The Cosmopolitan of Las Vegas Guest room attendant Las Vegas, NV Mar 2011 - Oct 2012
Sahara hotel and casino Attractions attendant Las Vegas, NV Feb 2008 - May 2011
Toys"R"Us Cashier Las Vegas, NV
Sep 2006 - Feb 2007
Caesar’s entertainment Gaming processor Las Vegas, Nv Jan 2024 - Oct 2024
Station casinos Cage assistant shift supervisor Las Vegas, Nv Jun 2024 - Sep 2024
Circa hospitality Assistant slot manager Las Vegas, Nv Jan 2025 - Jun 2025
Maintained guest rooms and restrooms, ensuring cleanliness and hygiene. Efficiently managed waste disposal, contributing to a cleaner environment. Enhanced guest satisfaction by maintaining high standards of cleanliness. Utilized cleaning equipment effectively, improving operational efficiency. Guided patrons to attractions, ensuring safety compliance and smooth operations. Collected fees and sold tickets, enhancing customer service efficiency. Operated rides, explaining usage and safety, improving guest experience. Monitored activities, enforcing rules and resolving issues promptly. Ensured safety devices were secured, contributing to a secure environment. Handled customer transactions with confidentiality, ensuring secure and accurate processing. Maintained store cleanliness, contributing to a welcoming shopping environment. Disposed of waste efficiently, supporting store operations and hygiene standards. Audit departmental paperwork to ensure compliance and accuracy. Enhanced operational efficiency through meticulous auditing processes. Utilized analytical skills to identify and rectify discrepancies. Facilitated inter-departmental collaboration to improve reporting accuracy. Contributed to a reduction in processing errors, enhancing overall reliability. Managed cashier team for efficient operations
Enhanced transaction accuracy and speed
Trained staff on cash handling procedures
Resolved discrepancies to maintain financial integrity Contributed to improved customer satisfaction
Supervise guest service team, resolving complex issues with managerial authority. Enhanced transaction accuracy through strategic oversight and decision-making. Utilized leadership skills to improve team efficiency and guest satisfaction. Addressed operational challenges, ensuring smooth guest service operations. Contributed to a positive guest experience by implementing effective solutions. Treasure island Cage shift supervisor Las Vegas, Nv Jun 2025
Education
High School Diploma: General Valley High School Las Vegas, NV Aug 1995 - 2008
Oversee cashier team, ensuring compliance and accuracy, enhancing customer satisfaction Implemented efficient cashier processes, boosting transaction speed and accuracy Trained cashiers in best practices, improving team performance and reducing errors Resolved cashier discrepancies promptly, maintaining financial integrity Collaborated with management to optimize cashier workflows, improving service delivery
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